Job Description

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

In the last eleven years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

The Manager, Learning & Development Program combines deep instructional design expertise with the ability to lead people, manage projects, and drive business impact. This role blends leadership and execution: you will lead a team of L&D professionals while also developing high-quality, engaging learning content yourself. This role will partner with subject matter experts (SMEs), cross-functional teams, and business leaders to build learning programs that support growth, performance, and organizational excellence. Responsible for fostering a collaborative and high-performance team culture, and ensuring that learning solutions are effective, scalable, and impactful. This role will require strong leadership, strategic thinking, and expertise in learning technologies, along with a deep passion for delivering learning experiences that drive organizational success.

Responsibilities:

People Leadership & Team Management

• Lead, coach, and develop a team of L&D professionals, fostering accountability, growth, and psychological safety.
• Create a high-performing, inclusive team culture rooted in collaboration, innovation, and continuous improvement.
• Set clear expectations, manage performance, and build team capabilities aligned with organizational needs.

Instructional Design & Content Development

• Collaborate with SMEs and stakeholders to understand learning objectives and performance needs.
• Design and develop instructional materials including eLearning modules, ILT content, job aids, assessments, and multimedia assets.
• Apply adult learning principles and instructional design methodologies (e.g., ADDIE, SAM) to create engaging, effective, and inclusive learning experiences.
• Ensure all content aligns with company policies, compliance standards, and learner diversity.

eLearning Development & Digital Learning

• Utilize LMS and authoring tools (e.g., Articulate Storyline, Adobe Captivate, Camtasia) to develop and deploy interactive online learning experiences.
• Integrate multimedia elements—such as videos, quizzes, and simulations—to increase engagement and retention.
• Test, troubleshoot, and optimize courses for accessibility and compatibility across platforms and devices.

Learning Strategy, Needs Assessment & Evaluation

• Conduct needs assessments and analyze skill gaps to determine appropriate training solutions.
• Lead the development of blended learning programs that include face-to-face, virtual, and digital elements.
• Evaluate the effectiveness of training using data, learner feedback, and performance outcomes; continuously iterate to improve impact.

Project & Program Management

• Manage multiple instructional development projects simultaneously, ensuring timely delivery and stakeholder alignment.
• Collaborate with cross-functional teams to ensure training content aligns with broader organizational strategies.
• Oversee external vendors or contractors when needed, ensuring quality and consistency.

Learning Innovation & Continuous Improvement

• Stay current with trends in instructional design, learning technology, and leadership development.
• Integrate modern learning approaches (microlearning, social learning, LXPs, mobile learning, etc.) into program design.
• Apply continuous improvement methodologies and learner feedback to iterate on training solutions.

Requirements:

• Familiarity with learning technologies, including Learning Management Systems (LMS), eLearning development tools (e.g., Articulate Storyline, Adobe Captivate), multimedia tools (e.g., Adobe Creative Suite), and AI capabilities to drive learning experience and design/development.
• Strong analytical and data-driven mindset with the ability to evaluate learning effectiveness and make data-informed decisions.
• Excellent communication, presentation, and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Ability to think strategically while managing day-to-day operations of a high-performing team.
• Proven track record of delivering high-quality learning solutions that drive measurable business outcomes.
• Familiarity with gamification, mobile learning or other innovative learning approaches preferred
• Strong understanding of adult learning principles and how to apply them in the workplace

Education/Experience:

• Bachelor’s degree in Instructional Design, Education, Human Resources, Organizational Development, or a related field (Master’s degree preferred).
• 5+ years of experience in learning and development, with at least 2 years in a leadership role overseeing instructional design, learning experience design, and/or program development teams.
• Proven experience in managing teams and leading cross-functional projects.
• Strong expertise in instructional design methodologies (e.g., ADDIE, SAM) and experience with a wide range of learning formats (e.g., eLearning, ILT, blended learning).
• Certification in instructional design (e.g., ATD, CPTD) or project management (e.g., PMP) preferred.
• Experience with agile learning development methodologies preferred

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Benefits and Perks:

• Competitive compensation
• Generous vacation policy, paid holidays, and paid sick time
• Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
• Company-paid Short-Term and Long-Term Disability Insurance
• Company-paid Group Life insurance
• Company-paid Employee Assistance Program (EAP) and Calm App subscription
• Employee-paid Pet Insurance and optional supplemental insurance coverage
• Vested 401(k) with company match and financial wellness programs
• Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
• Paid maternity leave, paid paternity leave, and fertility benefits
• Career growth and learning opportunities
• …and so much more!

Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children’s Hospital in Grand Rapids, Michigan, UPMC Children’s Hospital in Pittsburgh, Pennsylvania and Blythedale Children’s Hospital in Valhalla, New York.

At Acrisure, we firmly believe that an inclusive workforce drives innovation, creativity, and ultimately, our collective success.

We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Acrisure also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination.

Acrisure also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email leaves@acrisure.com.

California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

Welcome, your new opportunity awaits you.

Pay Details:

Annual Salary: $112,500 – $146,300

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.

About Organization

As a global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, it connects clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, real estate services – and beyond. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in 23 countries. And this is just the beginning.