Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary: 

CVS Health is executing a multi-year finance transformation spanning core systems (e.g., ERP), tools (e.g., AI/automation), and processes (e.g., enterprise planning). As a Training and Capability Lead Manager, you will be a member of the Finance Optimization Readiness & Enablement team, which prepares leader and colleagues to adopt changes. In this role, you will lead and deliver training solutions that support end-to-end change management activities for select Finance transformation projects while also maturing our approach to training needs analyses, curriculum design, and learning delivery.

Reporting to the Lead Director, Readiness & Enablement (Enterprise Finance), you will accomplish this by:

• Designing and delivering practical training strategies and learning journeys that support adoption of business, technology, and process changes, including defining learning objectives, sequencing content, and selecting delivery methods (e.g., instructor‑led, virtual, e‑learning, job aids).
• Creating targeted, role‑based training material, including slide decks, facilitator guides, job aids, quick reference guides, and simulations, using tools such as Articulate 360 (Rise/Storyline), Adobe Captivate, or SAP Enable Now; coordinate training delivery and ensure alignment with change and communication plans.
• Conducting training needs analyses by reviewing change impacts, process documentation, and technical designs, and by partnering with SMEs and stakeholders to identify skill gaps, audience needs, and readiness requirements.
• Managing and tracking training delivery and adoption using learning management systems (e.g., SuccessFactors LMS, Workday Learning), and measure effectiveness through attendance, assessments, surveys, and post‑training performance indicators; refine content and delivery based on data and feedback.
• Continuously innovating and experimenting with new ways of delivering training, leveraging AI‑enabled tools (e.g., generative AI for content creation, simulations, and assessments; digital adoption platforms (DAPs) such as WalkMe; and personalized learning experiences) to improve speed, relevance, and learner engagement.

In this role, your success will be determined by your deep understanding of training methodologies for large-scale technology changes (e.g., ERP, AI/Automation), as well as demonstrated competence, maturity, and a strong collaborative work style to quickly identify the learning implications of the changes. Also contributing to your success will be your ability to identify what different audiences need to know and do differently, translating complex technical changes and detailed process flows into role‑based learning content that builds understanding, confidence, and adoption of new ways of working.

Responsibilities and % Time:

• 25% – Design and execute training strategies and learning journeys that support adoption of business, technology, and process changes
• 25% – Creates targeted role-based materials, coordinate delivery, and ensures knowledge transfer aligned to change and communication plans
• 25% – Conduct training needs analyses to inform curriculum, delivery methods, and timing
• 25% – Measure training effectiveness and learner adoption and refine approach based on feedback and performance data

Required Qualifications:

• Minimum 5 years of relevant work experience
• Ability to travel up to 20% (including plane)

Preferred Qualifications: 

Knowledge of:

• Learning Design & Content Creation:
• Articulate 360 (Rise, Storyline), Synthesia, Adobe Captivate, Camtasia, SAP Enable Now, WalkMe, Whatfix

Learning Management Systems (LMS):

• Cornerstone, Saba, SAP SuccessFactors Learning, Workday Learning

Change & Enablement Tools:

• WalkMe, Whatfix, digital adoption platforms (DAPs)

Collaboration & Delivery:

• Microsoft Teams, SharePoint, Zoom, WebEx

Measurement & Feedback:

• LMS reporting, surveys (Qualtrics, MS Forms), basic analytics tied to adoption or performance metric

Education:

Bachelor’s Degree preferred; equivalent years of related professional work experience may substitute

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$66,330.00 – $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 04/06/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.