Bullhorn’s core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization. 

Bullhorn fosters a dynamic and supportive environment where hard work and great results are rewarded and celebrated. We value openness and continuous improvement, encouraging team members to acknowledge challenges and learn from them. With a strong focus on growth, we provide ample opportunities for career development and prioritize promoting from within. We believe that leaders should care deeply about the development of their employees at all levels, emphasizing emotional intelligence and accountability. Our leaders collaborate closely to ensure the success of their teams, and we work together to achieve shared goals, creating a positive and empowering workplace for everyone.

About the Role:

The Manager of Training and Instructional Design leads a team responsible for designing and delivering all product training for Bullhorn’s customers and internal Customer Success (CS) and Support teams. This includes eLearning (self-paced, scalable modules) and Instructor-Led Training (ILT, in-person/virtual sessions), ensuring a consistent customer experience that drives product adoption, customer satisfaction (NPS), and internal performance (resolution times, competency). The role oversees content creation and training delivery, implementing a proactive training calendar to stabilize CS/Support needs, and collaborates with Enablement Specializations and Certifications teams to align with enterprise goals.

A typical day will include…

• Implementing product training strategies, delivering modular, scalable eLearning and ILT programs for internal team members and external customer audiences aligned to customer success and certification goals.
• Overseeing development and delivery of eLearning modules (e.g., Articulate 360, Adobe Captivate) and ILT sessions (in-person/virtual via Zoom/Webex), managing unified workflows via LMS for scheduling, registration, tracking, and reporting.
• Driving product adoption, satisfaction (NPS), and internal competency, monitoring KPIs (e.g., attendance, completion rates, resolution times, learner feedback).
• Leading, coaching, and developing a team of instructional designers and product trainers, delegating tasks (e.g., via Principal Trainer, Senior IDs) to build capacity and ensure accountability.
• Fostering a values-driven, inclusive team culture, integrating training and instructional design workflows to streamline processes and enhance outcomes.
• Supporting certification programs by ensuring training content and delivery align with internal and external certification requirements.

This role is a fit for you if…

• If you have a Bachelor’s degree in Instructional Design, Education, Business, or related field. Certifications (e.g., CPTD, ATD) are a plus
• If you have 5+ years in instructional design and/or training delivery, with expertise in eLearning and ILT for SaaS products. 2+ years leading teams, preferably in SaaS or staffing industry.
• A proven track record of managing training programs for internal and external audiences.
• An expertise in instructional design methodologies (ADDIE, SAM) and adult learning principles.
• A proficiency in eLearning tools (Articulate 360, Adobe Captivate) and LMS platforms.
• Strong facilitation and training delivery skills for ILT (in-person/virtual).
• Experience with data analytics to measure training effectiveness (e.g., NPS, completion rates).
• Excellent communication, collaboration, and stakeholder management skills.
• The ability to manage diverse teams and prioritize in a fast-paced environment. 

Bonus: Knowledge: Familiarity with Bullhorn’s products (AI/automation), staffing industry, and CS/Support workflows a plus.

​ *This role requires the ability to travel 10% of the time for stakeholder meetings or events.*

What we offer…

• Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
• Unlimited Planned Paid Time Off
• Global Mental Health Support
• On-Demand Learning & Development
• Quarterly paid volunteer days
• Lucrative Employee Referral Program (eligible for prior to your first day)
• Company-wide mentor program

Bullhorn’s core purpose is to create an incredible customer experience, which starts with first creating an incredible employee experience. Our vision is for every employee to have a sense of belonging, a voice that is heard, and a clear path for success. We are committed to building diverse and inclusive teams, and our culture is shaped by our five core values: Ownership, Energy, Speed & Agility, Service, and Being Human.

We are a people-first culture where everyone’s contribution is valued and respected. We’re looking for smart, forward-thinking individuals who aren’t afraid to challenge the status quo and bring fresh perspectives to the table.  If you’re someone who thrives in a casual, yet fast-paced and agile environment, we’d love to have you join us.