Join CourseArc’s team in our mission to help organizations build exceptional digital learning experiences. Online learning has the power to transform lives and, with CourseArc, designers and facilitators can create a sophisticated system to achieve a sustainable, high-quality learning environment. Your expertise will empower our clients to make meaningful change in the world of virtual education. With remote learning becoming a priority for nearly every organization and educational institution in the world, this position is perfect for someone seeking a fun and challenging role in a rapidly expanding industry.

We are a small, mission-driven team, and each member plays an integral role in our success.

We are searching for a motivated Technical Support Specialist to join our team part-time. This is a varied role—perfect for someone who thrives in a dynamic environment and enjoys wearing multiple hats. One day you might be testing and identifying product bugs, the next troubleshooting a client support issue, or writing a knowledge base article. If you’re a quick learner who enjoys problem-solving, collaboration, and occasionally sharing your best Spotify playlist or cat meme, you’ll fit right in.

This role has the potential for growth and expanded responsibilities.

What you will be doing:

• Review design specifications to understand the scope, requirements, and function of the software product.
• Identify appropriate parameters, functions, and data to test and validate; parameters may include general function, validity of results, accuracy, and reliability.
• Conduct testing to ensure the product performs according to requirements and within established guidelines.
• Identify, log, and recreate error codes, bugs, and defects to development team
• Assist clients with the use and setup of LTI 1.1 and 1.3 in various LMSs, including Canvas, Moodle, Brightspace, Schoology etc.
• Provide input on product roadmap.
• Seek out AI solutions to improve QA processes, documentation, etc.
• Assist with setting up and running canned reports for clients and sales team.
• Perform other duties as assigned.

What you should have:

• Bachelor’s degree in Information Systems, Marketing, Communications, or related field OR 3–5 years of equivalent professional experience.
• Strong problem-solving skills and ability to learn new technologies quickly.
• Proficiency with website content management systems (WordPress preferred).
• Excellent written and verbal communication skills, with the ability to explain technical information to non-technical audiences.
• Strong organizational skills and ability to manage multiple projects in a remote environment.
• Familiarity with SaaS platforms, accessibility standards, educational technology, or AI tools.
• Bonus: experience with accessibility and/or screen readers
• U.S. Citizenship and Residency Required

Why Work for CourseArc?

CourseArc offers a fast-paced environment where you can see the impact your work makes daily. We provide opportunities for rapid growth and expansion with flexibility that isn’t typically found in the traditional corporate environment.

CourseArc offers:

• Innovative and agile company environment with more opportunities and flexibility than traditional corporate companies
• Connections with colleagues through cooperative, close-knit teams
• Collaborative relationship with the executive team to create effective sales and marketing strategies
• Competitive compensation packages with uncapped earning potential
• Remote work setting with a flexible schedule

Want to Apply?

Please email jobs@coursearc.com with the following:

• Cover Letter
• Resume

Position Type/Expected Hours of Work
This a part-time contractual position. We estimate up to 10 to 20 hours per week. This job operates in a remote/virtual environment. No travel is required.

Equal Employment Opportunity
CourseArc, LLC is an equal opportunity employer, thereby prohibiting discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. CourseArc, LLC conforms to the spirit as well as to the letter of all applicable laws and regulations.