About the Role

We are seeking an experienced Quick Service Training Director to design, build, and lead a scalable training function across a multi-unit operation. This individual will be responsible for end-to-end curriculum development, leading a team of trainers, and driving consistency in execution across multiple locations.

This is a highly strategic and hands-on role ideal for someone who has successfully built training programs from the ground up and led trainers in fast-paced, multi-location environments (restaurant, retail, franchise, or similar).

Key Responsibilities

• Design and develop comprehensive training curriculum for multi-unit operations, including onboarding, operational excellence, leadership development, and ongoing education
• Build and implement standardized training programs to ensure consistency across all locations
• Lead, coach, and develop a team of trainers and facilitators
• Create and maintain:
  • Facilitator guides
  • Participant materials
  • Assessments and certification programs
• Partner with operations leadership to align training with business goals and performance outcomes
• Oversee training rollouts across multiple locations, ensuring adoption and execution
• Evaluate training effectiveness through metrics, feedback, and performance data
• Leverage and/or implement Learning Management Systems (LMS) to track progress and scale delivery
• Continuously improve training programs based on operational needs and feedback

Required Qualifications

• Proven experience building curriculum from scratch (not just delivering training)
• Demonstrated experience leading and developing trainers or training teams
• Strong background in multi-unit environments (restaurant, retail, franchise, hospitality, or similar)
• Experience designing training for scalable, multi-location operations
• Hands-on experience with LMS platforms and training technology
• Ability to translate operational processes into effective training programs
• Strong facilitation, coaching, and leadership skills
• Willingness to travel across multiple locations as needed

Preferred Qualifications

• Experience in quick-service or fast-paced operational environments
• Background in leadership development and performance management training
• Experience supporting rapid growth or scaling organizations

What We’re Looking For

We are looking for someone who is:

• Both strategic and hands-on
• Comfortable building structure where it doesn’t yet exist
• Passionate about developing people and driving operational excellence
• Able to influence leaders and create buy-in across multiple locations

Why This Role

This is an opportunity to build and shape the training function for a growing multi-unit organization and have a direct impact on performance, consistency, and leadership development across the business.