FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

“FICO is searching for an experienced instructional designer with proven success crafting compelling training narratives and developing online content for complex software platforms. Our perfect match is an experienced educator with both a technical and creative background and thrives in fast-paced environments. – Sr. Director, Digital Learning

*Please submit resume and link to design portfolio or 2-3 samples of your design work for consideration. *

What You’ll Contribute

• Apply expert knowledge of adult learning principles, instructional design and corporate education practices to solve knowledge & skills gaps with compelling learning experiences, applied to technical education and certification programs.
• Create course outlines, consulting to net out learning & performance objectives that align strategically to the business need.
• Develop course storyboards that clearly outline content flow, interaction, use cases/scenarios, summary and retention elements.
• Design and develop interactive online courseware and training videos, working through an iterative methodology using AI capabilities and rapid authoring tools.
• Use project management tools to set tasks and timelines, and effectively organize and manage multiple projects to deadline.
• Provide thought leadership on technical design practices and create power point templates, eLearning templates, communications, and custom imagery in accordance with these practices. 
• Research learning trends and technologies to support growth of our business and team members.

What We’re Seeking

• Bachelor’s degree required. Master’s degree in Instructional Design, Information Design, Instructional Technology, Education Technologies, English, Journalism or Communications preferred.
• Solid technical background, ideally with hands-on experience in software development, programming, or engineering roles, and the ability to break down and teach complex technical concepts, workflows, or systems to a variety of audiences
• Formal graphic design experience recommended, specifically applied to structured online learning and video-based practices.
• Demonstrates strong information architect skills, including the ability to write compelling instructional narratives to teach highly technical and complex concepts across a range of topics.
• Demonstrates strong user experience architect skills, crafting highly engaging, concise, asynchronous learning experiences that result in transferability to real-world application.
• Significant experience in a consultant role, demonstrating learning expertise and the ability to work independently on the full spectrum of the corporate education life cycle applied to technical education: analyze, design, write, develop, curate, implement, execute, market and evaluate.
• Rapid eLearning developer with demonstrated experience using tools like Articulate 360 (or equivalent), Adobe Premier, Camtasia, and Adobe Illustrator
• Innovative thinker, with a passion for surfacing cutting edge techniques applied within the constraints of a fast-paced high-tech environment.
• Problem solver, with the ability to find solutions to challenging projects in a growing, dynamic business environment.

Our Offer to You 

• An inclusive culture strongly reflecting our core values:  Act Like an Owner, Delight Our Customers and Earn the Respect of Others. 
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. 
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. 
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie. 
• The targeted base pay range for this role is: $91,000 to $143,000 with this range reflecting differences in candidate knowledge, skills and experience. 

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

• Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.
• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.  Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy