Role Overview 

Noom is a digital healthcare company that connects people to content, coaching, community, and clinicians to build healthy habits and promote better living. We’re a mission-driven, high-growth organization that’s powered by science, technology, and world-class talent. 

Noom is on a mission to help people everywhere live better, longer, and our Member Experience organization is central to that mission—providing exceptional support to millions of users, enabling our coaches, and ensuring high-quality service across internal teams, 1099 health professionals, and BPO partners.

Within this organization:

• Our Knowledge Team creates and maintains content for internal tools and the external Help Center, supporting our employees, contractors, and users.
• Our Training Team develops and delivers training curricula that prepare health coaches, Customer Support agents, and BPO teams to provide exceptional care and service.
  

As the Senior Knowledge & Training Manager, you will lead both functions—overseeing execution while staying hands-on with content development and strategy. You’ll guide the evolution of AI-enabled knowledge tools, drive impactful training programs, and support a large and diverse user base—including Noom’s coaching workforce, internal teams, and third-party partners. You’ll also manage the person responsible for the internal knowledge base and ensure our growing library of content stays current and accessible.

If you’re energized by fostering a culture of continuous learning and supporting behavior change at scale, we want to hear from you!

What You’ll Be Doing

• Co-develop strategic vision for Noom’s knowledge management and training programs in alignment with user satisfaction, coaching effectiveness, and operational goals.
• Lead cross-functional collaboration (Product, Engineering, Operations, Coaching) to deliver a unified and scalable learning and knowledge experience across diverse audiences.
• Oversee AI-enabled knowledge systems, optimizing content for self-service and automation to improve resolution rates and satisfaction.
• Drive content strategy by auditing and maintaining a large library of support resources, ensuring accuracy, clarity, and alignment with brand voice.
• Design and implement training programs for internal and external teams, including onboarding, continuous learning modules, and role-specific development.
• Leverage feedback and data to identify content gaps, refine learning experiences, and enhance knowledge accessibility.
  Manage and mentor a high-performing team, providing clear direction, support, and alignment across internal and partner teams.
• Track and report key metrics, presenting insights to senior leadership to demonstrate the business impact of training and knowledge programs.

What We’re Looking For

• 5+ years in knowledge management, training, or content strategy, with experience in tech, SaaS, or health/wellness industries.
• 2+ years leading teams and managing complex projects across content, training, and operations.
• Skilled in optimizing knowledge bases for AI tools and chatbot experiences; familiar with platforms like Zendesk, Stonly, Intercom, and LMS systems.
• Strong writing and editing abilities, with a track record of creating clear, engaging content for diverse audiences—including coaches, users, and external partners.
• Experienced in designing and facilitating training programs grounded in adult learning principles, with a focus on measurable outcomes.
• Data-driven and highly organized, with expertise in managing large content ecosystems and continuous learning initiatives.
• Effective cross-functional collaborator, comfortable working with internal and external stakeholders in hybrid or distributed environments.
• Deeply aligned with Noom’s mission and passionate about empowering behavior change through impactful learning experiences.

What Makes This Job Amazing

• You’ll be helping millions of people lead healthier lives every day
• You’ll experience huge learning & professional growth opportunities. Noom believes in supporting you; we’ll cover the cost of books, courses, conferences… you name it!
• You’ll become part of our transparent, high-performing, and close-knit team
• We guarantee you will learn a tremendous amount in a short time. For those who value and excel in transparent, high-intensity, and high-impact environments, there is significant opportunity for advancement.

Base Salary

• The US base salary range for this full-time position is $102,000 – $138,000.
  • The range displayed on each job posting is based on Noom’s estimate as of the date of publication and reflects the minimum and maximum target for the position across all US locations. The actual placement of the candidate within the range is based on factors including but not limited to relevant experience, assessment of functional skills and behavioral competencies, and scope. This range is not inclusive of any discretionary bonus or equity package.

Other Elements of the Rewards Package

• Noom currently offers a comprehensive and generous total rewards package. This package generally includes discretionary performance-based bonus, stock awards, healthcare & retirement benefits, paid holidays, paid time off, disability benefits and various wellness programs, etc.

Location 

• This position is a hybrid role, with 2 days a week on-site required in one of our offices.
  • Preferred: Princeton, NJ, USA
  • New York, NY, USA

More About Noom

At Noom, we believe that the individual is the greatest force for good, not just in their health but in unlocking their fullest potential. We apply the same principles inside Noom. Across our dynamic organization, we empower our teams to execute on big ideas and we start and end each day with responsibility to make the world a healthier place. Fortune, Inc., Glassdoor, and Crain’s have all named Noom a Best Place to Work including being named on Fortune’s lists for Best Workplaces in New York, Best Workplaces in Technology, Best Workplaces for Women, and Best Workplaces for Millennials. 

Noom is proud to be an Equal Opportunity Employer, and all applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, caste, national origin, physical or mental disability, protected veteran status, age, or any other characteristic protected by applicable law. Noom is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities. To request reasonable accommodation, please email accommodations-help@noom.com.

To help protect against potential hiring scams, please be aware that all email communications from the Noom Talent team and/or hiring managers will come only from an @noom.com email address. Our assessment process includes multiple phone and/or video interview rounds, and we will never ask you for personal payment, require you to purchase equipment, or extend a job offer without the completion of this interview process. If you are unsure about the validity of a Noom job posting on another website, we strongly encourage you to instead apply directly through our website.