Job Description

It’s about investing in people, our people.

Have you received compliments before on your public speaking skills and ability to present information? Are you passionate about providing people the necessary tools to succeed in their roles? Do you enjoy making classroom settings engaging and interactive? If so, being a Senior Learning Specialist with Frost could be for you.

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who you are:

As a Senior Learning Specialist, you are our educator. In this role, you will assess and understand the various learning needs throughout the organization and in turn create different strategies and programs to enhance employee skillsets. You will help bring value to the organization by evaluating the effectiveness of all learning opportunities, ensuring programs enhance learning and contribute to employee development. You believe knowledge is power and are committed to staying up to date on new training methodologies to constantly improve curriculum. You are excited to step into a leadership role and will have the opportunity to provide mentorship and coaching while also ensuring that training is technically accurate. Most importantly, this role is about ensuring training is reflective of our company culture and aligned with our core values of integrity, caring and excellence. 

What you’ll do: 

• Lead discussions with subject matter experts to identify learning opportunities within technical lines of business
• Develop programs that enhance employee skills
• Assess and understand the different learning needs faced by various employee groups, creating different strategies and programs as needed
• Evaluate the effectiveness of all learning opportunities. Ensure programs enhance learning, contribute to employee development, and increase business results
• Remain knowledgeable regarding new training methodologies, suggesting improvements to current curriculum and proposing new programs as needed
• Promote teaming and collaboration skills to help enhance both individual and line of business results and capabilities
• Update and maintain an inventory of available training materials
• Use qualitative and quantitative tools to evaluate the results of strategies, then compile and share findings with line of business management
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you’ll need:

• Bachelor’s degree, or equivalent experience
• 4+ years in learning and development, or equivalent experience
• Experience creating custom content based on instructional design principles/models
• Certifications, licenses, and designations specific to supported lines of business
• Strong understanding of technical issues, with ability to answer specific questions
• Ability to travel frequently
• Excellent written and verbal communication skills
• Proficient in Microsoft computer applications

Additional Preferred Skills:

• Experience facilitating training programs
• Experience developing and facilitating leadership training programs
• Deep understanding of DISC, SLII, and/or Leading at the Speed of Trust
• Certified for Instructional Design or Teaching Certification

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:  

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.