Salary Range: $90,000.00 To $100,000.00 Annually

About MCU:

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Our Mission:

To help hard-working New Yorkers build better tomorrows

Our Vision:

Be New York’s most loved financial institution by helping our members build their best financial futures

Overview: The Senior Learning Specialist is responsible for analyzing, designing, developing, implementing, and evaluating organization-wide training programs that support strategic business initiatives to meet performance gaps, build new capabilities, and enhance the member experience. This position concentrates on cultivating and delivering training aligned with departmental and organizational goals.

Responsibilities:

Specific duties include, but are not limited to, the following:

• Develop, manage and deliver assigned L&D related programs.
• Create and deliver courses for multiple delivery methods: in-person, web-based, and eLearning systems.
• Evaluate training on an ongoing basis to ensure effectiveness, proactively incorporating evaluation results into future designs and updates.
• Act as a lead role for L&D on projects and execute independently.
• Provide L&D guidance on projects and internal programs to accomplish training objectives.
• Apply instructional design methodology and adult learning theories to create training.
• Develop and adhere to training plans and timelines that support organizational goals.
• Facilitate courses, seminars, train-the-trainers, and workshops for all levels of employees using a variety of instructional methods (instructor-led, web-based, virtual, etc.)
• Coach and mentor learners and staff to achieve training objections and reinforce retention.
• Design training for all types of information; conceptual, technical, and professional to meet objectives and improve employee performance.
• Manage the training calendar and coordinate scheduling with all business lines.
• Develop, own and maintain assigned training content, including but not limited to, course content, presentations, guides, job aids, eLearning resources, handouts, and intranet references.
• Maintain eLearning user profiles, courses, and rules, as required.
• Work closely with subject matter experts to develop relevant and accurate programs.
• Provide exercises and activities that enhance the learning process.
• Identify and evaluate testing criteria to assess learner performance and to enhance other courses.
• Perform assessments of learner understanding and retention as well as process consistency across all business lines and branches.
• Design and launch surveys for all training programs.
• Maintain training materials to ensure accuracy and consistency.
• Perform other related duties as requested and special projects as assigned.

Requirements:

• Bachelor’s degree or equivalent work experience required.
• Minimum three years of experience working in a training specialist capacity managing Leadership, Adult Education or Human Resource programs. 
• Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail.
• Credit Union or financial services experience preferred.
• Excellent verbal and written communication.
• Excellent facilitation skills.
• Excellent time management skills.
• Ability to travel (NYC area).
• Experience using online course authoring tools preferred.
• Experience managing an LMS preferred.
• Microsoft Office Suite: Word, PowerPoint, Outlook & Excel.
• Highly ethical.
• Technologically proficient. 

Why you’ll be a good fit:

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following

• Results – We are passionate about winning.
• Agility – We proactively anticipate, respond and pivot to ensure MCU wins.
• Integrity – We operate with the highest ethical standards and highest degree of honesty.
• Belonging – We cultivate a culture of inclusion and teamwork.
• Ownership – We take personal responsibility and hold ourselves accountable for the results.

What we can offer you:

• Competitive compensation, medical and dental benefits.
• 401K with employer match
• Flexible paid time off

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization. 

Municipal Credit Union (MCU) is an Equal Opportunity Employer. 

Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.