Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr’s unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture here: The Sprinklr Way.

Job Description

This is a remote position and will have an expectation of ~25% travel. We are open to candidates who sit in any major metropolitan city within the United States.

What You’ll Do

Product Education Facilitator provides learners with all aspects of a training program i.e. plan, design curriculum from available content, and deliver best in class training. The role displays a depth & breadth of functional knowledge in Sprinklr applications. This person will be applying standard methodologies into engagements that require professional training development and delivery. Product Education Facilitators are responsible for customer knowledge of the platform and their ability to realize value out of Sprinklr.

Your Responsibilities

• Lead Sprinklr training projects from start to finish – planning, needs assessments, curriculum design, development, and training delivery
• Conduct training assessments and persona assessment through workshops, interviews, or surveys
• Compile training assessment findings, identify themes & deliver related training plan outlining the activities required to support the overall project including a curriculum map, delivery plan, and timeline
• Build long-term trusted relationships with our clients and colleagues by addressing and resolving any client issues, as well as exceeding client expectations for successful projects
• Develop and deliver end user training curriculum based on client’s use cases and Sprinklr applications; activities include training across multiple channels (web-based, classroom, virtual) and use a variety of learning tools
• Work to develop as a subject matter expert for a specific Sprinklr product, applying any industry experience
• Deliver web-based and in-person classroom training

Who You Are & What Makes You Qualified

• 3+ years of proven experience creating and delivering corporate instructor-led, eLearning, and hybrid course curriculum at a SaaS company.
• You have an understanding and experience in training and instructional design methodology.
• You are able to discuss the benefits of a SaaS CXM program and knowledge of implementation of enterprise systems.
• You have strong interpersonal skills and ability to take a leadership role when necessary.
• You pay attention to detail and are able to quickly assimilate and apply new concepts, business models, and technologies.
• You possess excellent oral and written communication skills.
• Able to work independently and creatively in fast paced startup environment.
• Excellent business, communications, and interpersonal skills.
• Having experience working within the Sprinklr ecosystem (i.e. instructional designer, instructor developing courses and facilitating training sessions on Sprinklr end-user training, train-the-trainer, and feature-specific instructions) is a plus.
• Familiar with learning tools such as authoring tools, screen-capture software, and survey/assessment tools ie Webex, etc.

You Know You’re Successful If

• You can create measurably effective, extraordinary learning experiences.
• You are able to adapt and operate effectively in ambiguous or ever-evolving environments.
• You have ability to work both independently and as part of a team.
• You are capable to work effectively and juggle several assignments simultaneously.
• You have experience in working in a cross-functional, collaborative environment.

Why You’ll Love Sprinklr:

We’re committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world’s largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO – Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Compensation Range

$67,000 – $89,000 – $111,000

The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role.  Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s  discretionary bonus plan, commission plan and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection.  The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.