Job Overview

This position is responsible for full performance complex work creating and delivering training and development programs related to technology and computer applications for all levels of end-users. Duties include developing content, conducting and facilitating training, creating, editing and maintaining technical and training materials. This position may perform lead work over lower level staff.  

Support Areas: EpicCare Inpatient RN and Clinical Staff, and Stork

Additional Information

Hours per week: 40, eligible for benefits

Shift: Monday – Friday, 8am-5pm. Work hours may vary depending on the need of the department. This position does require some nights and weekends for go-live support and implementation.

This role is considered hybrid but does have some onsite expectations.

Duties & Responsibilities

• Conducts and facilitates on-site and in-house training on the use of computers and associated software programs, features and operations. Delivers training to a variety of audiences utilizing and applying adult learning principles. Conducts train-the-trainer sessions for new courses. Explains complex product information to non-technical audiences. 
• Designs and creates training programs, training courses workshops, multimedia courses, and on-line help for all levels of end-users and IT professionals. Develops course schedules and writes and adapts training materials. 
• Designs and creates (or assists with) computer based training (CBT), web based training programs, online learning modules, and on-line help for all levels of end-users and IT professionals. 
• Collaborates with management, IT and end users to conduct needs assessment and identify training needs for applications and packages supported. Collaborates with trainers and instructional designers to translate needs into curriculum design. Identifies training modality, timing, materials and environment needs. Participates in vendor selection. 
• Determines skill levels necessary for employees and develops course objectives. May identify training requirements for individual or specific roles.
• Designs, develops, writes, edits and implements customized technical documents including user manuals, online help, training manuals, installation manuals, help documents, and tutorials for information technology equipment or software applications for end users. Gathers information about needs, objectives, functions, features, and requirements.
• Translates technical terminology into audience appropriate language. Reviews, proofreads and edits complex or technical writing of others. Develops documentation for custom applications and packaged applications utilizing a variety of mediums.
• Writes, designs, and edits training content and implements training materials using various multi-media channels including digital and paper-based. Maintains documentation and training materials. Manages version control of all print materials produced by the training department. 
• Acts as team lead or project manager for training and development projects. Establishes project schedules, coordinates resources and monitors and reports project progress and status.
• Delivers quality learning experience for students by preparing and reviewing materials and equipment prior to class. Starts training class on time. Maintains a comfortable learning environment that promotes learning. 
• Develops assessments to measure training effectiveness and Identify areas for improvement. Encourages students to complete post course evaluations.
• Researches training methodologies, learning tools and best practices to maximize training and development effectiveness. Identifies and incorporates new learning technologies, strategies and techniques into current courses, content, materials and versioning.
• Supports end-users and provides tier 2 support for supported systems as required.
• Establishes ongoing relationships with assigned user groups.
• Assumes on-call responsibilities as required.

Minimum Qualifications

• Education – Bachelor’s  degree is required.
• Experience – Minimum of five (5) years of related experience is required.
• Equivalency – Combination of post-high school education, job related certification, and/or related experience equivalent to nine (9) years may be considered in lieu of minimum requirements.  
• Epic training certification preferred but not required. 

Salary Information

Pay is dependent on applicant’s relevant experience.

Annual Salary Range (Based on 40 hours worked per week): $76,368.20 to $114,552.29

Benefits Information

Here, you matter. As a Children’s Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children’s Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children’s Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents:

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.

About Children’s Hospital Colorado

About Organization

At Children’s Hospital Colorado, we know that kids aren’t just mini adults. They’re in a chapter of life unlike any other and deserve incredibly different care to match. That’s what drives our distinct, thoughtful approach to pediatric healthcare. It’s not just about the treatments we offer, but how we offer them.

Our work has earned us a spot among the best children’s hospitals in the nation, and we proudly provide exceptional care to kids and families across Colorado and the region. Our goal is to ensure that every child receives personalized care that blends deep expertise and experience with compassion and a special understanding of what kids need to heal.

Our commitment to children fuels us, but our team members make our achievements possible. Without a culture that prioritizes the beauty of difference and the importance of a thriving workforce, we cannot provide the kind of care we strive for. By allowing each team member to explore their passions, find flexibility outside the office and succeed through collaboration, we continue to reach new heights in pediatric health.

When you work at Children’s Colorado, you’re joining thousands of team members representing the full spectrum of pediatric specialties and professional roles. Our system of care includes four pediatric hospitals, 10+ specialty care centers and 1,300+ outreach clinics. And from day one, you’ll play a critical role in making a difference for the children and families we serve.

We’re proud of how far we've come in realizing our mission, but our work is far from over. Every moment of every day we are telling new tales — of kids overcoming difficult odds, of heroic team members changing lives, of everyday people finding their calling and making it into a career to be proud of.

Ready to make a difference? Come write your story with us.