Job Description
UW Medicine Enterprise Revenue Cycle (‘ERC’) has an outstanding opportunity for a Senior Training Specialist (‘specialist’)
Work Schedule
100% FTE
Weekdays
Remote
Position Highlights
The primary focus of the Senior Training Specialist (‘Specialist’) position is to provide advanced level development and delivery of effective application courses for a diverse audience of multidisciplinary faculty, staff, and medical students.
Department Description
ERC is a growing, shared services department that implements, deploys and manages highly complex, business, and system applications to meet and exceed key Revenue Cycle initiatives that support UW Medicine entities.
Primary Job Responsibilities
- Analyze, design, develop, implement and evaluate enterprise-focused learning objectives, course outlines, assessments, storyboards, instructor manuals, and participant materials, job aids/tip sheets and other supplementary training deliverables
- Consult with managers and business analysts to identify performance gaps, perform analysis to determine whether gaps are due to skill deficits, and if so, recommend and negotiate appropriate training solutions
- Develop advanced level performance-based training objectives and validate with department managers and supervisors
- Apply principles of adult learning theory, group dynamics, group facilitation, needs analysis, program design and evaluation, and change management into day-to-day practice, course delivery and program offerings
- Assist the training manager and/or Education Technology Specialist & Instructional Designer when consulting with UW Medicine managers and supervisors to identify training needs and develop performance
- Effectively conduct a variety of instructor-led and virtual application classes and rare in-person training
- Document requirements, design, and develop content for web-based solutions and coordinate development with the team Education Technology Specialist & Instructional Designer
- Actively partner with medical center departments and IT Services to coordinate supplemental resources required for major implementations
- Model and assist others, such as Super Users, in application training delivery, application enhancements and advanced application skills
- Maintain Learning Home Dashboards (LHDs)
- For each training development effort, use project management skills to negotiate scope and deliverables, identify resources, develop project plan and timeline, and manage all work to ensure timely delivery
- Communicate and liaison with project managers for specific project initiatives and report project status, updates, and other pertinent information to manager and education team members
Required Qualifications
- Bachelor’s Degree in Healthcare, Education, Instructional Design, Technical Writing, Business Administration, or related field
- 5+ years of experience must include:
- 4+ years of experience in delivering course content for a variety of learning delivery modalities including instructor-led classroom and virtual courses, e-Learning solutions, and “in-service” sessions in outpatient and inpatient settings
- Proficiency with tools to create interactive eLearning, simulation, and assessment content.
- 2+ years of experience designing and developing curricula that integrate information technology solutions with end user workflow in a complex environment, using standardized instructional design methodology and adult learning theory.
- Certified in at least one application module.
- Excellent verbal and written communication skills, including:
- Experience writing, proofing and editing courseware content for grammar, accuracy and clarity
- Experience presenting effectively and confidently, tailoring delivery for desired results
- Advanced experience creating multi-media and eLearning programs using authoring tools such as Articulate, Captivate, Lectora, Camtasia, Amplifire, and Firefly and experience with designing education that incorporates web technologies
- Strong proficiency in Zoom, MS Teams, screen capture, Outlook, Word, Excel, PowerPoint, Publisher, Adobe Acrobat Professional, and SharePoint
- Proficiency in creating change notices and tip sheets
- Proficiency with project planning and control techniques, such as work breakdown structures, critical path analysis, resource analysis and conflict resolution
- Proficiency with project management concepts in planning and implementing multiple projects in a cross functional environment
- Strong knowledge of project risk management
- Strong ability to synthesize operational data, literature and verbal input into appropriate policy and procedure
- Strong, applied experience in organizing, planning, and executing projects from vision through implementation, involving internal personnel, contractors, and vendors
- Advanced experience training EHR revenue cycle applications in an inpatient, acute or ambulatory care organization
- Advanced experience in business process re-engineering or process improvement is desirable, involving broad-based information systems and utilizing tools and techniques to effect business change
- An equivalent combination of education and experience may substitute for stated requirements
About UW Medicine – Where Your Impact Goes Further
UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center – Montlake, UW Medical Center – Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.
Become part of our team. Join our mission to make life healthier for everyone in our community.
Compensation, Benefits and Position Details
Pay Range Minimum:
$98,952.00 annual
Pay Range Maximum:
$148,440.00 annual
Other Compensation:
Benefits:
For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
Shift:
First Shift (United States of America)
Temporary or Regular?
This is a regular position
FTE (Full-Time Equivalent):
100.00%
Union/Bargaining Unit:
Not Applicable
About the UW
Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.
UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.
Our Commitment
The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
