Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania. 

Duquesne Light Company is committed to creating a culture of inclusion.  We value and respect the unique differences and experiences of our employees.   We believe that our differences lead to better collaboration, innovation and outcomes.  We want you to join our team! 

At Duquesne Light, we are building a clean energy future for all and believe that fostering a culture of continuous learning is key to our success. As a Sr. Instructional Design Associate IIsupporting our customer team, you will design and facilitate learning to help onboard and sustain the training needs of our Contact Center team members.

Location: Hybrid, downtown Pittsburgh, Pennsylvania

Responsibilities: 

• Work collaboratively with Contact Center partners such as team leaders, supervisors, quality assurance partners and fellow training counterparts to understand and prioritize learning needs.
• Design, develop, and facilitate learning programs (both classroom and virtual) for new hire onboarding and continuous employee development.
• Create learning assets and resources that provide ‘just in time’ support to team members.
• Evaluate training effectiveness through assessments, feedback and performance metrics.
• Regularly review and update learning content to reflect changes in policy, process, or technology.
• Synthesize qualitative and quantitative data to share the impact of learning programs on both learners and the department.

Education & Experience:

• Bachelor’s degree in Organizational Development, Human Resources, Communication or a related field required.
• Proven experience of four or more (4+) years in learning and development required.
• Proficiency in Microsoft PowerPoint, Word required.
• Experience in learning platforms such as Articulate Rise, Articulate Storyline preferred.
• Experience using the Adobe Creative Clous is a plus.
• Knowledge of learning management systems (LMS) is a plus.

Skills and Experience Utilized in this Role Include:

• Knowledgeable in adult learning principles and innovative learning methodologies.
• Possess strong project management skills with the ability to manage multiple initiatives simultaneously.
• Values collaboration and brings a consultative mindset to the work.
• Engaging and effective communicator and presenter.
• Understands and respects the opportunities and tensions that come from an industry and culture in transition.

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Equal Opportunity Employer
Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings’ commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful. 

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at HR@duqlight.com and describe the specific accommodation requested for a disability-related limitation.