At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package – this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Designing Innovative Learning from Start to Finish | Supporting Frontline Teams and Leaders

We’re looking for a Senior Instructional Designer who can take a learning project from intake to launch—handling everything from analysis and design to implementation and feedback. We’re evolving and innovating our portfolio and, in this role, you’ll create training using a variety of tools. Our mission is to create real and relevant learning programs that help employees and leaders succeed in a variety of customer support and sales roles, whether they work in stores, online, or over the phone.

You’ll be expected to work independently and be tenacious in partnering with stakeholders and smes to move projects forward. You’ll be using modern tools—including generative AI—to design training and help others learn how to use those tools effectively.

Job Responsibilities:

• Lead the full design process for a training intake —from analysis to launch deadline, tracking work in WorkFront and doing progress updates daily/weekly
• Create learning modules that can stand alone or can be integrated into a bigger training program
• Build training for people in customer service and retail, across different locations and work environments
• Use tools like Articulate 360, ChatGPT, Synthesia, and Second Nature or other LXP portals to design smarter, faster—and build training to teach others how to use them too
• Update older training materials to keep things current and easy to use while keeping Trainers updated 
• Work with experts, teammates and legal to make sure training is accurate and helpful
• Load content into LMS and test to ensure the smoothest learner experience. 
• Suggest and try new training tools like video, voice, or interactive elements

Education:

• Bachelor’s Degree (Required)

Work Experience:

• 4-7 years Instructional Design experience. (Required)
• Experience designing training for people working directly with customers or managing teams preferred 
• Confidence working on your own and managing multiple projects
• A track record of success with project examples you’ve led end to end preferred 

Knowledge, Skills and Abilities:

• ADDIE (Required)
• Articulate 360 (Required)
• Adobe Creative Cloud (Required)
• Microsoft Office (Required)
• Microsoft SharePoint (Required)
• Communication (Required)
• Captivate (Preferred)
• Telecommunications (Preferred)
• Wireless (Preferred)
• ChatGPT (Preferred)
• Synthesia (Preferred)
• WorkFront (Preferred)
• Vyond or Captivate (Preferred)
• OnPoint LMS experience is a plus
  

Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States
  

New York Pay Range $81,000 to $109,600

California Pay Range $85,100 to $115,100

Colorado Pay Range $80,200 to $108,600

Travel:

Travel Required (Yes/No):Yes 20%

DOT Regulated:

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

Base Pay Range: $72,200 – $130,300

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays – which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually – paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don’t stop there – eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

T-Mobile maintains a drug-free workplace.