Company Description:
McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald’s means thinking big and preparing for a career that can have influence around the world.
At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.
Department Overview
McDonald’s has an exciting opportunity for a Senior Manager, Learning & Development (Strategy & Innovation Lead) role based in the Chicagoland area. You will play a key role in defining and operationalizing the enterprise-wide L&D strategy for all employees and restaurants to foster a continuous learning culture. You report to and collaborate with the Senior Director L&D Strategy & Design to guide innovation plans, build employee engagement communications and marketing approaches, establish/maintain L&D onboarding, competencies, and development pathways, and foster a culture of operational excellence with standards for program/project management, budget/financial management, and HU brand alignment globally. Enhance the learning experience, promote operational excellence, and advance organizational goals by partnering with cross-functional teams (such as Operations, Finance, Global Business Solutions, and Market Learning Leaders). The ideal candidate has extensive experience in the business of L&D, developing strategies, driving consistency, and staying current on learning innovations such as AI or other leading-edge Learning & Development tools, methods, and processes.
Duties
In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:
- Partner closely with the CLO and L&D leadership team to create a global L&D strategy that meets learners’ and business needs.
- Develop evaluation approaches to gain strategic insights that assess the value, adoption, and impact of programs
- Provide actionable insights to refine the L&D strategy and enhance overall impact
- Enhance the learning journey, improve standards for content design and delivery, and identify gaps in our technology, tools, and catalog content providers.
- Promote and incorporate innovative tools and processes, such as AI capabilities, to drive efficiencies across the learning design process
- Collaborate internally and externally to bring best practices and trends forward to drive a consistent learning journey, set standards for content design and delivery, and leverage data for strategic insights and recommendations
- Operationalize Hamburger University brand and standards in partnership with our Flagship HU at McDonald’s Headquarters
- Lead the development of our social media presence and external brand for HU and McDonald’s L&D as an industry leader
- Demonstrated ability to lead and grow teams in matrixed and global organization.
- Ensure alignment with organizational objectives and drive engagement across diverse learner populations.
- Drive operational excellence by developing standards for managing budgets, curriculum development, learner engagement, communications, analytics, and external partnerships.
- Lead or advise initiatives to ensure efficiency and scalability across L&D processes and systems.
- Oversee curriculum as a product, ensuring alignment with organizational priorities and learner needs.
- Expertise in stakeholder management and cross-functional collaboration to align L&D initiatives with organizational goals.
- Executive presence with the ability to influence senior leaders and stakeholders.
- Exceptional analytical, problem-solving, and data interpretation skills.
- Familiarity with global learning trends and best practices in workforce development.
- Proven success in navigating complex, matrixed organizations and managing cross-functional teams.
Qualifications
- Bachelor’s Degree preferred, in Learning & Development or a related field with 10-15 years of experience
- Experience in learning and development, with a focus on strategy, innovation and operations.
- Strong project management skills with experience managing budgets and driving operational efficiencies.
- Proficiency in leveraging data and analytics to measure the impact of L&D initiatives.
- Broad knowledge of learning technologies and their applications in modern L&D strategies.
- Demonstrated expertise in learning strategies, including program design, delivery, and evaluation.
- Stakeholder influence and management capabilities, with the ability to build consensus across diverse groups.
- Strong leadership, communication, negotiation, and coaching skills, with experience developing and mentoring teams.
- Ability to effectively manage cross-functional collaboration in a matrixed organization.
- Extensive experience working and collaborating with global teams across various regions.
- Expert in driving cross-functional initiatives, ensuring organizational objectives are met seamlessly.
- Demonstrated ability to operate as a people manager, leading diverse, complex teams, fostering a culture of innovation and collaboration.
Salary Range
Salary Range: $129,800.00 – $165,490.00
Additional Information:
Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.
McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
