Successful candidate must live within 50-mile radius of an AmeriGas facility as this is a hybrid position.

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.

Applications for this position will be accepted until December 2nd, 2025.

Position Summary:

This position is an active supervisor leading a team of Technical Writers and Instructional Designers in creating, developing, and maintaining training content and documentation across the CES organization and supporting departments. The supervisor ensures the design and development of effective learning materials that address employee skill gaps and align with business strategic initiatives. This role collaborates with CES Management and supporting departments to support career development through targeted content creation and instructional design excellence. 

Essential Functions:

• Design and develop comprehensive training materials, including e-learning modules, job aids, policies and procedures, and blended learning content, to address identified needs for the Customer Engagement Centers (CES) departments.
• Manage the content development pipeline, prioritizing requests and ensuring timely delivery of high-quality training materials.
• Supervise, coach, and develop Technical Writers and Instructional Designers. Conduct performance evaluations and identify development opportunities for team members.
• Establish and maintain quality standards for all training materials, reviewing content for consistency, accuracy, comprehensibility, and relevance.
• Collaborate with subject matter experts, department managers, and the Training/Facilitation team to ensure content meets organizational needs and learner requirements.

Knowledge, Skills and Abilities: 

• Demonstrated team leadership and supervisory skills essential.
• Proven project management skills to manage multiple content development timelines effectively.
• Excellent communication and collaboration skills to work with cross-functional teams and subject matter experts.
• Advanced proficiency with authoring tools (e.g., Articulate Storyline, Rise, Captivate), LMS platforms, and multimedia development software.
• Strong editing and proofreading skills with keen attention to detail.

Minimum Qualifications: 

• BA/BS in Instructional Design, Technical Writing, Learning & Development, or related field or equivalent experience preferred.
• Minimum 3+ years of progressive experience in instructional design and/or technical writing with at least 2 years of supervisory or lead experience.
• Certifications: Professional certification in instructional design or technical writing a plus (e.g., ATD, CPTD, CPLP).
• Other:  Propane industry business knowledge preferred. AmeriGas system knowledge: CRM, SAP, SuccessFactors, Ancile, Poppulo, etc. Expertise in various instructional design methodologies (e.g., ADDIE, SAM, Bloom’s Taxonomy).

AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.  

AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician.  Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis. 

The pay for this position ranges from $86,600.00 to $100,000.00, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors.

This is the Company’s good faith and reasonable estimate of the range of compensation for this position as of the time of posting.  The Company offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.