Job Summary:

Responsible for assisting in the development, implementation, update and follow through of the Universal Orlando operational training program. Provides assigned client support and conducts training for hourly and non-exempt Team Members.

Major Responsibilities:

• Responsible for the administrative and/or delivery of assigned divisional orientations and training. Ensures materials and presentations are current and relevant. Continuously evaluates facilitators to ensure quality and consistency, and provides feedback.
• Oversight of divisional compliance training programs to include classroom preparation and delivery, associated documentation and administrative functions and required communication.
• Delivers and facilitates structured training and development programs and initiatives in support of the company’s training plan objectives and brand essence.
• Provides client support. Participates in the review of statistics pertinent to their operating areas, supports service gap analyses of this data and assist with the design and execution of programs targeting identified gaps.
• Provides continual support of in-park coaching and providing feedback based upon service observations.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Perform other duties as assigned.

Scope:

Coordinates and facilitates training classes for Exempt, Non-Exempt and Hourly Team Members for respective client group(s). Assists in development, implementation, updating and follow through of the Universal Orlando operational training program.

Education:

High school degree or GED is required. Associate’s degree (AA) is required.

Experience:

• 1-3 Years training experience required; or equivalent combination of education and experience.
• Experience in the service industry or related field required.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2024 Universal Studios. All rights reserved. EOE

About Organization

For years, we’ve been creating a legacy of unforgettable experiences for our Guests. Our Guests are immersed into the sights and sounds of some of the greatest movies and most legendary stories, and our Team Members are the ones who help make those incredible experiences come alive. Our Team Members realize that delivering world-class service is more than just an expectation… It’s The Universal Way. It’s who we are. It’s what we do. And it’s the reason we strive to be recognized as the number one entertainment destination in the world.

As a part of the COMCAST NBCUniversal family, we are as committed as ever to continuing to build spectacular experiences based on the most compelling and dynamic movies, books and TV franchises in the universe. We are poised for growth and success and are focused on the future. Our Team Members not only deliver experiences of a lifetime, they create them!

At Universal Orlando Resort™, we create a balanced and rewarding work environment while encouraging individual growth and development. As a Team Member, we’ll partner with you to help identify your personal goals and provide career guidance. Best of all, it’s our philosophy to always try and promote from within first. Now, what could be more promising than that!