Envoy builds workspace management technology that makes it simple to run secure, compliant, and connected workplaces across every location. Over 16,000 workplaces and properties around the world rely on Envoy to create great experiences for employees and visitors while meeting safety, security, and compliance needs at scale. From corporate headquarters and labs to manufacturing sites, Envoy powers the places where people work best together.

Learn more at envoy.com

About the role

The qualified candidate is a content enthusiast who enjoys breaking down complex products and features into clear, engaging resources for a variety of audiences and channels (e.g., written, video, and more). The ideal candidate is eager to contribute to content planning and execution, with a growing understanding of how to track and measure the impact of training and enablement materials. Experience supporting customer, partner, and/or employee education is required.

This role is perfect for someone passionate about technical writing, enablement, and learning -and who’s excited to grow their skills in content creation and instructional design. The ideal teammate thrives in a fast-paced, collaborative environment, enjoys working with new technology, and brings curiosity and attention to detail to every project.

This is an onsite position that requires four days a week (Monday-Thursday) in our Austin, Texas office.

You will

• Support the development and maintenance of customer-facing and internal training materials across the Customer Experience team — including the Envoy Learning Academy, Help Center, YouTube, training decks, and other resources that drive adoption and enhance the customer experience.
• Partner with senior members of the team to measure and improve the performance of training and content initiatives; contribute to tracking metrics like contact rate reduction, time-to-first-value, and other key success indicators.
• Assist in maintaining and optimizing the Envoy Academy platform; collaborate with Revenue Enablement and Partner teams to ensure resources are accessible and up to date.
• Create and update self-paced learning modules, knowledge checks, and other interactive resources to support customer and internal education.
• Keep all training and enablement content accurate and current by reviewing existing materials and assisting in updates or retirements as needed.
• Collaborate closely with Customer Success Managers, Support, Marketing, and Product to stay informed on new features, customer needs, and messaging.
• Ensure all content meets company standards for clarity, tone, grammar, and visual quality.
• Contribute to role-based internal training materials and assist in keeping product documentation aligned with the latest releases.

You have

• 2–3 years of experience in customer support, customer success, or a related role within a SaaS or technology company, with hands-on experience in creating or maintaining learning and enablement content.
• Familiarity with learning management systems (LMS) or e-learning tools and a strong interest in content management or instructional design.
• Experience working with Help Centers, documentation systems, or community resources.
• A data-informed mindset — you’re eager to understand how training and content impact performance metrics and customer outcomes.
• Strong attention to detail, organization, and consistency in content creation and editing.
• Excellent written and verbal communication skills with an ability to simplify complex information.
• A collaborative approach — comfortable taking direction while also managing independent projects.
• Proficiency in Google Suite and familiarity with tools like Intercom, LMS software, or e-learning creation platforms.
• A creative eye for design and layout; basic graphic or visual design experience is a plus.
• Bachelor’s degree preferred or equivalent work experience.

You’ll get

• A high degree of trust in your ideas and execution.
• An opportunity to partner and collaborate with other talented people.
• An inclusive community where you feel welcomed and cared for as a person.
• The ability to make an immediate impact in helping customers create a great workplace experience.
• Support for your personal and professional growth.
• Hands-on experience contributing to impactful training and content projects that reach customers and internal teams.
• Opportunities to collaborate closely with and learn from experienced teammates across the organization.
• A supportive and inclusive environment where your ideas are valued and you’re encouraged to grow.
• The chance to help customers have a better workplace experience through clear, effective content and training materials.
  Guidance, feedback, and resources to support your ongoing professional development.

Bonus Points

• Familiarity with instructional design principles or e-learning tools and a desire to build deeper expertise over time.
• Comfort with basic troubleshooting or setup of office technology (e.g., printers, network connections, tablets).
• General understanding or curiosity about how the internet and web technologies work (e.g., DNS, HTTP, SSL/TLS).

By applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law.