Job Title
Training and Onboarding Specialist
Job Description
Make an impact by shaping how every Service Contracts teammate across North America ramps up and grows. You’ll design and deliver role‑specific onboarding and training, coordinate schedules and materials, partner with leaders to map skills and clear paths to proficiency, measure outcomes to refine content, and serve as the trusted mentor and point of contact for both new hires and experienced colleagues.
Your role:
- Design, develop and deliver onboarding and training programs tailored to all roles in Service Contracts for NAR, including Quoters, Order Processor / Booker, Manager, Team Lead and our specialty team members.
- Coordinate training schedules, materials, and sessions for new hires and existing team members.
- Collaborate with managers and team leads to identify training needs and update content to ensure accuracy and relevance. Identify plan to address path to proficiency for existing team members based on defined skills matrices.
- Track training effectiveness through assessments and feedback, modifying materials and delivery methods as needed.
- Manage onboarding logistics and serve as a primary contact for training-related questions and support. Serve as a mentor for department new hires related to onboarding plans, expected onboarding timelines, and resources available to the new hires.
You’re the right fit if:
- You have 4+ years of experience facilitating learning for adult professionals in workplace settings with a Bachelor’s or 8+ years of aforementioned experience without a Bachelor’s degree.
- Your skills include experience utilizing Philips quoting and booking tools, including PAC, Quote Builder, SAP, and/or ServiceMax.
- You have a Bachelor’s Degree in Business, Marketing, Education or a similar field. Without a Bachelor’s degree, you must have 8+ years of relevant experience.
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
- You’re transformation minded, with a track record of success in process improvement. Must be able to influence stakeholders and other team members.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This is an office role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Philips Transparency Details
The pay range for this position in Tennessee is $62,250 to $99,600 annually.
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Nashville, TN. USA
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This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
