Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

This position is responsible for managing the Training and Quality Assurance (QA) teams for the Specialty Revenue Cycle Management (RCM) department. This position will drive the creation and execution of the Training and QA department’s strategies that contribute to the achievement of RCM’s goals.

Training management includes partnering with RCM leaders to identify, design, develop, and implement training solutions that meet the learning and performance needs of RCM colleagues. Training programs include new hire onboarding, system enhancements, new business processes and programs, and curriculum development for team-specific training.

QA management includes partnering with RCM leaders to create audit programs that accurately assess role-specific tasks, manage the QA assessment volume based on pre-determined metrics, and report team QA results to leadership.

This position manages and develops a team of training and QA professionals by providing a supportive work environment, meaningful growth opportunities, and constructive coaching to promote a high level of knowledge and skill in their positions.  

Role & Responsibilities

• Develop and support a high performing team.
• Capture all business partner feedback and input.
• Work independently and think critically.
• Write clear operational procedures using designated documentation standards and guidelines.
• Organize and manage multiple projects and deadlines.
• Interact effectively and build positive relationships with business partners at all levels, including senior management.

Required Qualifications

• 5 years of experience working with Training practices.
• 2 years of experience working with Quality Assurance practices.
• 2 years of experience with Microsoft Office Suite, specifically Excel,  PowerPoint, Word, SharePoint.
• 2 years of experience in curriculum development, instructional design, and training facilitation.
• Proven experience with Articulate 360 suite or similar instructional design tools.
• 2 years of experience in a direct people leadership role. Ability to lead others to achieve positive results for business partners.
• Proven strong analytical and problem-solving skills.
• Strong written and verbal communication skills, particularly to leadership level individuals.  
• Strong project management skills including creating timelines and tasks and managing progress
• Proven skills to consult and influence stakeholders.

Preferred Qualifications:

• Pharmacy or health care experience
• SharePoint experience
• Industry Certification (ATD, ASQ)

Education

• Bachelor’s degree ; related work experience may be considered in lieu of a degree

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$60,300.00 – $132,600.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 02/02/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.