Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.  

ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.  

For more information about our services please visit clearcaptions.com.   

The kind of people we look for:    

• Versatile people who thrive on variety and challenge   
• Excited about working in a fast-paced environment.   
• Innate problem solvers who want to grow in a flexible, collaborative culture.   
• Takes initiative, pushes boundaries, motivated to innovate.   
• Individuals with a growth mindset who want to use their learning and relationship-building skills.   
• Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality.   

Position Summary:

The Training Generalist is responsible for delivering engaging, high impacting training experiences that build employee skills and drive business results for our remote workforce dispersed across the U.S. This role is primarily focused on training facilitation and delivery (75%), with secondary responsibilities in instructional design and content development (25%). The Training Generalist thrives in front of groups, excels at creating positive and inclusive learning environments and contributes to the design and improvements of training materials that support organizational goals.  

This is a Remote/Work from Home position reporting to the Director of Learning & Development.

What you will do:

Facilitation & Delivery (primary focus 75%)

• Deliver engaging learning experiences across various formats: virtual /in-person, blended/hybrid learning, field training, simulations, workshops, team building activities.
• Conduct New Hire Orientation training on a regular basis and support new hire onboarding administration, including LMS set up, course assignments, tracking progress, reporting and miscellaneous correspondence, etc.
• Lead training, customized or ready-made programs, in diverse areas such as technical/procedural skills, soft skills, leadership and employee development, customer support and sales, compliance and change management
• Evaluate trainee performance through assessments and provide timely, constructive feedback to support employee growth and development.
• Track and report on training effectiveness and learner outcomes through performance results and feedback.
• Coordinate training logistics: scheduling, notifications, calendars, announcements, intranet postings, communication with learners, etc.
• Foster a positive learning environment, encouraging a culture of learning, teamwork and inclusion where all employees feel respected, and motivated to reach their full potential.
• Stay current on emerging trends and best practices in learning delivery to continuously improve facilitation methods.

Instructional Design & Content Development (secondary focus 25%)

• Design and update instructional materials such as, new hire orientation, facilitator guides, participant guides,user guides, presentations, job aids, handouts, presentations, etc.
• Design and develop self-paced eLearning courses, based on business needs.
• Partner with subject matter experts and stakeholders to tailor training solutions to business needs.
• Develop or adapt content for instructor-led training and when needed, self-paced eLearning.
• Revise and enhance course content based on feedback, surveys, and audit results to ensure accuracy, quality and relevance.

Qualifications:

• Bachelor’s degree preferred: ideally in Instructional Design, Instructional Technology, or related field of study.
• 3+ years of experience in training delivery including experience in remote/virtual environments; 5 years preferred.
• Proven facilitation skills with ability to engage audiences of varying sizes from small groups to 100+ participants.
• Experience with instructional design and/or eLearning development.
• Knowledge of instructional design theory, adult learning theory, design thinking and learner engagement strategies.
• Proficient with Articulate or related development software.
• Skilled in presenting lively, dynamic sessions with excellent communication and public speaking ability.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Strong interpersonal skills, ability to work independently and collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
• Ability to focus on details, adhere to quality standards and adapt to changing business needs.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Willingness and ability to work flexible hours within all US time zones and travel (approximately 10%); will include overnight travel.
•  Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams).

Physical Demands:

Employees may experience the following physical demands for extended periods of time: 

• Sitting, standing, and walking (95-100%)  
• Keyboarding (70-90%)  
• Viewing computer monitor, tablet and cell phone requiring close vision (70-100%) 

Work Environment:

100% Remote:  Work environment is at home.

Compensation:  

$60,000 – $75,000 plus [insert commission or bonus plan if applicable] determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package. 

Intrigued to learn more?  

When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like.  

ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Disclaimer:  

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. 

ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.