The LMS Administrator is an individual contributor responsible for the day-to-day administration of the Learning Management System (LMS) and support of training programs. This role ensures the seamless delivery of learning content and provides data-driven insights through learning metrics and reporting. The LMS Administrator collaborates with their manager, internal stakeholders, vendors, and facilitators to enhance the learner experience and support organizational development goals.

(1) LMS Administration:

• Manage LMS operations including course creation, user enrollment, content uploads, and system configurations.
• Maintain data integrity, user permissions, and system integrations (e.g., HRIS, SSO).
• Provide first-level support for LMS-related issues and escalate technical problems as needed.
• Conduct quality assurance checks on learning content and platform functionality.
• Support the deployment of eLearning, assessments, and job aids, including setting due dates, reminders, and gamification elements.
• Support ongoing maintenance of LMS content through establishing and monitoring learner enrollment, due dates, completion statistics, communications, and settings.
• Conduct ongoing training library curation of resource guides/modules for LMS users and administrators.
• Create user guides/SOPs for end-users and subject matter experts.
• Monitor LMS usage and performance and identify necessary enhancements to optimize user experience and engagement.
• Support L&D Manager in strategic LMS vendor relationship (MindTickle, OLC)
• Monitor and maintain internal helpdesk support resources and the PCG Perform: Learn mailbox to address, troubleshoot, and provide guidance for issues and requests submitted by end users and training administrators.

(2) Learning Platform Support:

• Work on different learning platforms as needed to support internal employees and extended enterprise needs (e.g., SharePoint, Content Controller).
• Work with learning design team to upload and report out on activity in various learning platforms (e.g., Learning Records Store, Sales Enablement Tools)
• Upload and share content with extended enterprise customers.

(3) Learning Metrics & Reporting:

• Track and analyze training completion, learner engagement, and feedback metrics.
• Create scheduled reporting and provide additional ad-hoc reporting as necessary including assisting supervisors in running reports and tracking development for their direct reports.
• Generate and distribute reports using tools such as Tableau, Excel, and HR Cloud.
• Maintain accurate records and support compliance with training requirements.
• Update and build project tracking boards in various platforms.

(4) Training Communications:

• Support and maintain learning and L&OD communication systems: Learning sites, SharePoint pages, Training Calendar, and other applications.
• Develop and manage system generated notifications targeted to learners and immediate supervisors.
• Provide support through uploading and maintaining a repository of learning resources.
• Support the Manager of Learning Technology in all other duties as assigned.

“Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.”

POSITION REQUIREMENTS:

FORMAL EDUCATION:

Required: 

• Bachelor’s Degree.

KNOWLEDGE & EXPERIENCE:

Required:

1. 1+ years of experience in LMS administration, training program support, or analytics.
2. Strong organizational and multitasking abilities.
3. Excellent verbal and written communication skills.
4. Detail-oriented with a customer service mindset.
5. Ability to work independently and manage multiple priorities.

TECHNICAL/SKILL REQUIREMENTS:

Required:

• Proficiency managing O365 platforms and tools (Sharepoint, Outlook, Excel)
• Proficiency in data analysis and reporting tools (Tableau, OTBI)

Preferred:

• Familiarity with SCORM, xAPI, and eLearning standards.
• Experience with Learning systems such as MindTickle, OLC, etc

TRAVEL REQUIREMENTS: (TIME SPENT AWAY FROM HOME OR OTHER TYPICAL OFFICE LOCATION)

• 0-10%

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It’s all here for you… let’s Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer.  All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.