Job Description

The Learning team at JPMorgan Chase is embarking on a transformative, multi-year journey to redefine how we empower our employees through learning. Our mission is to proactively develop and deliver skills-based learning strategies that are scalable, impactful, and closely aligned with the evolving needs of our business. By focusing on building specific, foundational skills across our lines of business and functions, we aim to foster a culture where continuous learning and professional growth are at the forefront of our organizational priorities. 

As the Learning Lead within Corporate and Investment Banking Global Services, you will play a pivotal role in shaping and executing a global learning strategy that promotes engagement and supports our learning culture. Operating within an Agile development environment, you will collaborate closely with business leaders and Human Resources to ensure our learning solutions are data-promoted, innovative, and responsive to change. Your leadership will be instrumental in creating an environment where employees are inspired to develop new skills, adapt to new challenges, and contribute to the ongoing success of the firm.

Job responsibilities

• Act as the primary learning consultant for the aligned business function, developing a deep understanding of its unique needs, processes, and strategic priorities to ensure learning initiatives are relevant and impactful. 
• Refine and execute the business-aligned learning strategy, translating organizational learning objectives into actionable plans and measurable outcomes that support foundational skills and knowledge.
• Manage stakeholder relationships, ensuring that learning solutions meet business expectations, project objectives, and deliver tangible value to the organization. 
• Lead project delivery for learning initiatives, serving as the client-facing representative and maintaining clear, ongoing communication with business leaders regarding strategic outcomes and progress. 
• Foster a culture of continuous learning and a growth mindset, ensuring skill progression remains a top organizational priority. 
• Oversee the execution of comprehensive new-hire and continuing education programs, with a strong emphasis on process improvement, digitization, and innovation. 
• Measure outcomes and evaluate the business impact of learning solutions, leveraging data to learn, iterate, and adapt to changing business needs. 
• Ensure all learning and development activities comply with regulatory and legal requirements, maintaining the highest standards of integrity and accountability.

Required qualifications, capabilities, and skills

• Extensive experience in Human Resources/Learning Development space. 
• Creative visionary with a passion for learning and professional development with the ability to clearly articulate ideas and concepts while leading a team. 
• Proven presentation and communication skills at all levels of the organization including the ability to quickly gain credibility with senior level management; proven influencing skills. 
• 10+ years of experience in learning and/or talent development with Inclusive leadership skills, and the ability to collaborate and build strategic relationships, in a highly matrixed organization at all levels. 
• Experience with agile ways of working and the ability to promote an agile mindset. 
• Strong understanding of adult learning principles, instructional design, and learning technologies.
• Role may require domestic travel

Preferred qualifications, capabilities, and skills

• Bachelor’s degree required, Master’s degree preferred.
• Experience in Financial Services and/or Operational-focused industries preferred, especially in Treasury & Middle Office Organizations. 

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.