Job Type

Full-time

Description

The Director of Learning and Evaluation (Director of L&E) serves as the lead administrator to provide vision and strategy for all data management activities. The director is a key member of the CRCD director level leadership team. The director will report directly to the Chief Operations Officer (COO) and play a critical leadership role with CRCD, leading the development of a data strategy to support programs, ensuring alignment with CRCD’s vision, programmatic goals, and long-term objectives for systems change. The director will establish data policies and standards throughout organization and enforce data reporting requirements. 

As a key team member of the agency directors, this role will be overseeing and reporting data metrics to executives, responsible for all agency information/data management budgeting and initiatives. All data required for the agency impact reports, studies, and newsletters will be led by the director, with the support from program directors and the director of marketing and communication. Other functions of the role include:

• Craft, refine, and operationalize a data strategy, developing capabilities and internal policies in the following areas: data collection, data stewardship and governance, data security, data validation and analysis, and data sharing.
• Shore up systems to ensure that client and organizational confidentiality are protected, and data is consistently available, reliable, accessible, and secure. 
• Create and support a high performing culture of learning aligned with CRCD mission, vision, and core values.
• Serve as a strong data ambassador and organizational leader, amplifying the importance of data and the role it plays in expanding CRCD’s services and impact. 
• Ensuring the collection and information gathering is centralized in a physical and virtual based kiosk system.

The director is responsible for overseeing a diverse team of data experts, comprising data analysts, database administrators, data and reporting manager, and associate director of learning and evaluation. The director will provide guidance for the management, quality assurance, and compliance of all internal and external data reporting platforms. Working with the director of marketing and communications, the director will oversee the inventory of all unstructured data materials, determining its format, security, ownership, and quality. Unstructured data includes social media, emails, external data sharing, and employee performance information. 

Essential Duties And Responsibilities

• Advise the C-SUITE team and other senior management on opportunities and gaps in current data evaluation needs and related technological capabilities and recommend plans for growth through the adoption of new methodologies and technologies. 
• Oversee the design, integration, and staging of data warehouses and date inventories.
• Identifies emerging methods and technologies related to data/information management and analysis.
• Ensures that appropriate audit controls exist for data that serves as source material for reporting.
• Present and promote the work of CRCD, serving as the public face and representative of the organization to the data community.
• Develop processes to ensure client and case data is uniformly collected across multiple locations with nuanced environmental factors.
• Ensures that research, data, and user input drives the design and implementation of all programs and services.
• Determine key indicators of success and leads the collection and dissemination of program information to ensure we are meeting our organization wide goals.
• Lead the research and development of CRCD annual report.
• Lead the planning and development of CRCD’s internal capacity for agency and program evaluation.
• Oversee data that leads and support strategic partnerships to advance the mission of CRCD and the impact the organization has on the community.
• Serve as the main point of contact for all external stakeholders inquiring about data and evaluation.
• Develop processes and protocols to streamline the agency’s intake and assessment process and staff. 

Requirements

• 2+ years of progressive team management experience in data strategy, optimization, analysis, evaluation, and/or technology
• A minimum of 2 years of experience in a senior programmatic management role, as well as direct service experience serving youth and families.
• A decision-making style that encourages collaboration and consensus while also driving toward clarity and solutions.
• Strong staff management experience required, with the ability and interest to work closely with staff members to set and achieve individual and team goals.
• Superior communication skills, both oral and written, ability to work effectively with people at all levels of the organization to create buy-in and sense of teamwork
• Experience in establishing strategic partnerships that result in collective impact.

Requirements And Skills

• Proven experience as senior leadership, High Performing Director, or relevant role
• Working knowledge of data analysis and performance/operation metrics
• Working knowledge of IT/Business infrastructure and MS Office
• Working knowledge of workforce development and education programs
• Outstanding organizational and leadership abilities
• Excellent interpersonal and public speaking skills
• Aptitude in decision-making and problem-solving
• BSc/BA in data science, statistics, evaluation, or relevant field; MSc/MA is a plus.

Salary Range

$90,000-$110,000 annually

Benfits

CRCD is in the top 10% for excellent benefits for non-profits with an array of benefits available including:

• 14 Paid Holidays
• On-Demand training memberships to bolster professional development
• Dental/Vision/ 85% employer-paid & 40% dependent paid Medical Insurance
• 401k eligibility from day one & up to 3% matching after one year
• 529 Educational Savings Plan from Principle
• Flexible Spending Account (FSA)
• Short & Long Term Disability
• Accident & Hospital Indemnity
• Whole life insurance with cash benefits
• Identity Theft Protection and Legal Services
• Discount pet insurance through ASPCA
• Generous work/life balance

All candidates are subject to a criminal history check and meet CRCD’s criteria regarding criminal history and must pass background check conducted by LA County. CRCD is an Equal Opportunity Employer is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the EEO/ADA Coordinator. EEO /ADA Coordinator contact: Veronica Garcia (213) 743-6193.

Salary Description

$90,000-$110,000

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