Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Customer Advocacy’s team mission is to incubate and scale innovative new business models and customer experiences. The team leverages adaptive leadership principles to drive large-scale change and transform business models across SME&C (Small, Medium Enterprises & Channel), Digital Natives & ISVs (Independent Software Vendors), Education, Public Sector, Health and Life Sciences and other industry-specific customer segments.
As the Education Program Manager you will be responsible for identifying opportunities in the Education industry to drive customer success solutions optimized for various customer segments worldwide. You will collaborate with cross-functional teams, executives, and stakeholders to shape the program vision, ensuring seamless integration of solutions, and enhancing customer/partner satisfaction.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Program Strategy & Business Insights
- Conducts program landscape research and analysis (e.g., internal/external market, customer insights, delivery/sales patterns) to identify stakeholders, define program scope, and ensure competitiveness.
- Understands overall business goals, long‑term strategy, and priority areas (e.g., AI, security, efficiency) to inform program direction.
- Identifies program risks, evaluates potential impacts, and develops mitigation plans.
Program Design & Development
- Identifies and scopes opportunities to create new programs or enhance existing ones.
- Performs root‑cause analysis to diagnose issues, define program strategy, and gather requirements.
- Develops project plans, resource needs, success metrics, and drives alignment across stakeholders.
Program Execution & Operational Excellence
- Improves operations of existing programs by selecting appropriate methodologies, assessing scenarios, and resolving complex issues.
- Drives clarity, simplifies processes, and ensures security principles are incorporated throughout planning and execution.
- Leads the rhythm of business (ROB) to maintain execution discipline, ensure communication, and track progress.
Cross‑Functional Collaboration & Governance
- Works across organizational, product, engineering, and business teams to design and deliver secure, privacy‑compliant, and regulatory‑aligned programs with minimal guidance.
- Maintains strong stakeholder alignment through consistent communication, clear documentation, and influence without authority.
Executive‑Ready Communication & Collateral
- Creates program collateral—including proposals, strategy documents, and internal/external presentation materials—to communicate program objectives, status, and business impact.
Other
Qualifications
Required:
- Bachelor’s Degree in Business, Operations or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience.
Preferred:
- Strong passion to learn about new software, AI or security technologies (e.g. pursuit of training or certifications)
- Demonstrated ability to help colleagues or customers understand new technologies and apply them.
- Master’s Degree in Business, Operations or related field AND 6+ years experience in program management, process management, or process improvement OR Bachelor’s Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience.
Business Program Management IC4 – The typical base pay range for this role across the U.S. is USD $96,500 – $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $123,500 – $206,400 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
