T-Mobile is in pursuit of exceptional talent to join our executive team. We’re committed to excellence and innovation, and we are on the lookout for a leader who can steer our company towards new heights of success. In this pivotal role, you will be responsible for driving strategic initiatives and leading a talented team of professionals. The ideal candidate will possess a proven track record of success, demonstrating a keen ability to navigate complex challenges and capitalize on emerging opportunities. As a key member of our executive team, you will play a crucial role in shaping and executing our organizational strategy and contributing to our continued growth and market leadership. Join us in our commitment to driving innovation, inspiring collaboration, fostering a positive company culture, and achieving unparalleled success. 

Job Overview

The Director of Frontline Curriculum is responsible for developing and implementing comprehensive training programs to enhance the capabilities of T-Mobile’s sales teams and frontline employees. This role exists to ensure that frontline representatives possess the necessary skills, knowledge, and tools to excel in their roles and drive business success. By creating and delivering effective training initiatives, the Director enables frontline employees to deliver exceptional customer experiences, maximize sales effectiveness, and contribute to the company’s growth and profitability.

Main Responsibilities

• Develop Training Programs: Create and design comprehensive training programs tailored to the needs of sales teams and frontline employees, ensuring alignment with business objectives and customer experience standards.
• Implement Training Initiatives: Coordinate the delivery and implementation of training initiatives, including workshops, webinars, and e-learning modules, to enhance the skills and knowledge of frontline representatives.
• Curriculum Evaluation: Assess the effectiveness of training programs through ongoing evaluation and feedback mechanisms, making necessary adjustments to optimize learning outcomes and performance improvement.
• Collaboration with Stakeholders: Collaborate with sales leadership, product teams, and other stakeholders to identify training needs, gather feedback, and ensure alignment with business strategies and objectives.
• Define and lead a transformational L&D strategy that modernizes training design, incorporating digital-first methods, AI, and scalable content delivery systems.
• Oversee a team of Sr. Managers, including a newly formed Training Transformation team and content development teams focused on Onboarding and Continuing Education. Foster a high-performance, collaborative culture.
• Guide instructional strategy and design frameworks rooted in adult learning theory and innovation. Advocate for personalized, just-in-time learning experiences (e.g., microlearning, mobile learning).
• Implement data-driven evaluation strategies to measure training effectiveness, learning transfer, and ROI. Leverage insights to improve future programs and inform leadership.
• Evaluate, adopt, and oversee implementation of emerging learning technologies, platforms, and vendors to enable innovation at scale.

The Experience You’ll Bring

• 10+ years of progressive experience in Learning & Development, with at least 5 years in a leadership role overseeing cross-functional teams.
• Proven experience leading large-scale learning transformation initiatives, including adoption of AI-powered learning solutions and modern instructional design strategies.
• Demonstrated success in leading organizational change through training innovation, digital content, and agile development approaches.
• Expertise in adult learning principles, learning technology ecosystems (LMS/LXPs), and performance-based instructional design.
• Strong leadership and coaching abilities with a track record of building high-performing teams.
• Bachelor’s degree in education, Organizational Development, Instructional Design, or a related field (Master’s degree preferred).

Qualifications/Work Experience

• Ability to communicate effectively across team and organizational boundaries to drive and develop consensus.
• Strong communication and people skills
• Agile and Adaptive
• Listen and understand a variety of points of view balancing concerns with data for better decision making
• Collaborative, yet influential
• Flexible, self-starter, and comfortable working in a rapidly changing environment
• Desire for a high level of responsibility and ownership and ability to work with minimal supervision
• Creative problem solver and solutions provider
• Ability to prioritize multiple projects; detail oriented and organized
• Ability to complete cost/benefit analysis (manage site P&L) to increase the bottom line financials and goals
• At least 18 years of age
• Legally authorized to work in the United States

Travel:

Travel Required (Yes/No): Yes

DOT Regulated:

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Base Pay Range: $184,100 – $249,100

Corporate Bonus Target: 25%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as qualifications and experience, so the actual starting pay will vary within this range. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays – which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually – paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don’t stop there – eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

T-Mobile maintains a drug-free workplace.