Summary:

The Designer, Instructional position plays a crucial role in enhancing our training programs. The Instructional Designer will work collaboratively with subject matter experts, trainers, and team members to design and develop engaging and effective learning materials that align with our business objectives.

Essential Job Functions:

• Curriculum Development: Design, develop, and update training materials, including eLearning modules, instructor-led training materials, presentations, and other resources.
• Needs Assessment: Collaborate with stakeholders to conduct training needs assessments and identify performance gaps to inform curriculum development.
• Content Creation: Create interactive and engaging learning content that promotes knowledge retention and skill development.
• Learning Technologies: Leverage instructional design tools and technologies to enhance the learning experience, including eLearning authoring tools and learning management systems.
• Evaluation: Develop assessment tools and conduct evaluations to measure the effectiveness of training programs, making necessary adjustments for continuous improvement.
• Compliance: Ensure that all training materials adhere to industry regulations and company policies.
• Project Management: Manage multiple projects simultaneously, ensuring they are completed on time and within budget.
• Stay Current: Stay updated with industry trends, instructional design best practices, and emerging technologies to enhance training strategies.
• Maintain regular and punctual attendance.

Other Related Duties:

Performs other related duties as assigned.

Supervisory Responsibilities:

This position is an individual contributor with no direct reports. 

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Technological Proficiency: Proficiency with eLearning authoring tools (e.g., Articulate Rise and Storyline 360), learning management systems, and multimedia software. Knowledge of Zoom and Microsoft Office products including Outlook, PowerPoint, Excel, and Teams required.Knowledge of SharePoint, Smartsheet, Canva, Vyond, Camtasia, and Microsoft Clipchamp preferred.
• Communication Skills: Excellent written and verbal communication skills, with the ability to convey complex concepts in a clear and concise manner.
• Team Player: Strong collaboration and teamwork skills, as you will work closely with subject matter experts and training professionals.
• Analytical Thinking: Strong analytical and problem-solving abilities to identify training needs and evaluate program effectiveness.
• Attention to Detail: Meticulous attention to detail to ensure accuracy and quality in training materials.
• Adaptability: Flexibility to adapt to changing business needs and technologies.
• Financial Industry Knowledge: Familiarity with the mortgage or financial services industry is a plus, but not required.

Education and/or Experience:

• A bachelor’s degree in Instructional Design, Education, or a related field is preferred.
• Two (2) to four (4) years demonstrated work experience in instructional design, curriculum development, and training program creation with a solid grasp of adult learning theory.

Language Skills:

Ability to comprehend business journals, financial reports, and legal documents. Capable of presenting information and responding to inquiries from various stakeholders, including administrators, managers, employees, customers, and the public.

Mathematical Skills:

Application of mathematical concepts in practical scenarios.

Reasoning Ability:

Aptitude for applying common-sense reasoning to execute instructions presented in written, oral, or diagram form. Competence in addressing challenges involving multiple variables within standardized contexts.

Certificates, Licenses, Registrations:

None required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Equal Employment Opportunity:

Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.