At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

The Senior Learning & Development Specialist will play a critical role in building practical, high-impact skill development for people leaders and employees across Klaviyo. This role is a great opportunity for a hands-on learning professional who loves building, facilitating, and iterating—someone who can turn data, feedback, and organizational signals into learning that drives real behavior change.

This role sits on the Talent & Learning team and works closely with partners across People Analytics, HRBPs, and the AI Transformation team. The Senior L&D Specialist will have a direct impact on strengthening people leader capability, career development, and AI upskilling across the company while helping reinforce Klaviyo’s culture of continuous learning.

How You Will Make a Difference

A successful Senior Learning & Development Specialist at Klaviyo is a builder, facilitator, and problem-solver who is energized by translating insights into action. You are comfortable owning work end-to-end and thrive in a small, high-impact team. In this role, you will:

• Gather and synthesize data, feedback, and organizational signals to identify learning needs and skill gaps for people leaders and employees
• Partner with People Analytics and HRBPs to interpret trends and insights and translate them into clear learning priorities and skill focus areas
• Design, build, and facilitate experiential, skill-based learning experiences that emphasize practice, reflection, and real-world application
• Own learning experiences end-to-end, from discovery and design through delivery, reinforcement, and iteration
• Develop and deliver learning focused on people leader effectiveness, career development skills, and employee growth
• Support AI upskilling efforts across the company in partnership with the AI Transformation team, enabling hands-on AI practice and fluency
• Apply AI tools and platforms to learning design, personalization, and reinforcement—continuously experimenting with new approaches to improve effectiveness
• Measure the effectiveness and impact of learning experiences using both qualitative and quantitative data, and use those insights to continuously improve outcomes
• Contribute to the development and execution of Klaviyo’s coaching strategy for leaders and employees
• Build strategies that embed learning into everyday work, ensuring skill development is practical, continuous, and reinforced
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

Who You Are

• You have 5+ years of experience designing, building, and delivering learning and development programs, ideally in a fast-paced or scaling environment
• You have experience translating data, feedback, and business needs into concrete, skill-based learning solutions
• You are curious and analytical, with the ability to evaluate learning effectiveness and apply insights to improve future experiences
• You are highly hands-on and enjoy owning work from concept through execution, reinforcement, and iteration
• You are a strong facilitator who is comfortable leading interactive, experiential learning opportunities—not traditional lecture-style workshops
• You are energized by experimentation and continuous improvement and are comfortable navigating fast-changing, ambiguous, and uncharted environments
• You use AI as a critical part of your work and are excited by how AI is transforming learning and development, staying at the edge of new tools, technologies, and approaches
• You are organized, proactive, and able to manage multiple priorities in a small, high-impact team environment
• You’re a strong collaborator, working well with partners and stakeholders and bringing a team-first mindset to your work
• You have strong verbal and written communication skills and can influence through well-designed experiences rather than authority
• You’re excited to be a culture carrier, modeling Klaviyo’s values and reinforcing them through how you design, deliver, and show up in your work
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. 

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Massachusetts Applicants:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. 

Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

Base Pay Range For US Locations:

$124,000—$186,000 USD

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. 

By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

Important Notice: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. 

By clicking “Submit Application” you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.  You can find our Job Applicant Privacy Notice here and here (FR).