Job Description

This position is a part of Resideo Academy and is responsible for providing technical product training on Resideo home solution products in categories including but not limited to comfort, water, and security. Additionally, the Technical Training Specialist II will develop customized training programs to align with customer needs, conduct site evaluations, and support troubleshooting requirements in support of Resideo Customers.

The ideal candidate will reside in Minneapolis, MN; Austin, TX; or Louisville, KY to support the requirements for this role.

Job Duties:

• Manage an assigned territory in close collaboration with Sales with the goal of growing business in the territory
• Provide product knowledge training to Resideo customers supporting new product introductions, conversions, wallet share gains, and maintenance of existing business
• Proactively manage schedule of open classes, private classes, and on-demand requests for training and/or field support on Resideo solutions 
• Effectively manage relationships with Dealers, District Sales Managers, Distribution, and other Channel Partners
• Act as a focal point for real-time Technical Support feedback on product performance for Resideo products spanning the gap between customer, technical support, quality, and engineering as needed
• Actively participate in new product BETA testing, evaluations, and launches
• Contribute to and help with the development of new training content and the improvement or updating of existing content 
• Document, capture and report on non-typical product performance and customer issues as they arise in the field 
• Attend industry related functions such as Trade Shows and Association functions when needed
• Keep accurate records of training executed and perform surveys to measure effectiveness 
• Document all tasks and project activity
• Required to stand for long periods of time in a classroom environment teaching classes 
• Effectively manage Travel & Expense spend to minimize cost while maximizing results
• Support New Product Introduction and Train-the-Trainer activities for new products, technologies, and processes
• Additional tasks as determined by Regional Training Manager

Travel Requirements:

• Requires up to 75% travel

You Must Have:

• 5+ years of industry experience, with a preference for at least two years of experience in a customer-facing role
• Professional experience utilizing Microsoft Office tools and OS platforms
• Proven ability to conduct instructor-led trainings and effectively deliver classroom and web-based training with professional classroom demeanor
• Valid US Driver’s license

We Value:

• Experience installing or servicing Electronic Security, Networking, Video, HVAC, Water Leak Detection Systems, and/or Security products highly preferred
• Excellent communication skills (oral, written, and presentation)
• Residential HVAC experience
• NICET certification preferred
• Resideo or industry product knowledge and experience
• NBFAA certifications
• Excellent writing and editing skills
• Knowledge of eLearning course applications, including Lector, Articulate and more
• Ability to adapt to evolving products and technology
• Experience as a trainer/educator for technical products
• Excellent team and communication skills
• An ability to take initiative and work with limited direction

What’s In It For You:

• Resideo is a large matrix organization, so this is a great opportunity to hone your skills around driving results across cross-functional teams.
• Enjoy work-life balance with vacation time that can be scheduled with manager approval based on business priorities and personal needs, without pre-set maximums. 
• Immediate eligibility for additional Resideo-provided benefits, including Medical, Dental, Vision insurance and 401K.

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About Us

Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at www.resideo.com.

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the “EEO is the Law” poster, “EEO is the Law” Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.