Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the “Best Engineering Department” awarded annually by Comparably. We’ve also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people’s lives.

About the Role:

The Instructional Designer is expected to help build a high-impact training content by using project management principles to manage the design process and partner with lines of business leaders to develop, implement, and revise training materials in the eLearning, ILT or blended learning modalities.

What You’ll Do:

• Collaborate with subject matter experts and stakeholders to identify training needs and learning objectives
• Design and develop instructional materials that align with learning outcomes and engage learners
• Create interactive eLearning, ILT blended modules and other multimedia tools using various authoring tools 
• Conduct needs assessments in collaboration with instructional design leadership prior to the start of training design
• Stay current on industry best practices in instructional design and adult learning theory
• Manage stakeholder relationships to strategically align content with department goals and training requests
• Partner with the training facilitation team to ensure all content reflects the current standards of each line of business
• Partner with instructional design peers and management to collaborate on content development initiatives
• Partner with business leaders to identify skill gaps and learning needs.
• Maintain a deep understanding of adult learning principles and best practices.
• Develop high-quality learning materials using diverse methodologies (eLearning modules, instructor-led training, simulations, etc.).
• Stay current on emerging learning technologies and instructional design trends.
• Continuously identify opportunities for improvement in learning content and delivery.
• Manage multiple instructional design projects simultaneously, ensuring adherence to deadlines 
• Collaborate with stakeholders across departments to ensure project success.
• Utilize project management tools and methodologies effectively when designing content.

What We Look For:

• Bachelor’s degree in Instructional Design, Education or related field
• Proficiency in instructional design software (e.g., Articulate Storyline, Articulate Rise and AI Based tools)
• Strong project management skills and ability to manage multiple projects simultaneously
• Excellent communication and interpersonal skills
• Experience working with learning management systems (LMS)
• Certification in Instructional Design, Training or related L&D field

What We Offer You: 

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance 
• Flexible PTO
• Opportunities for professional growth and development  
• Paid parental leave
• Health & wellness initiatives

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.