Discover your future at Citi

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Job Overview

Description: 

The Learning Design and Development Senior Analyst (Instructional Designer) consults and collaborates with other Learning Design and Development Senior Analysts, Learning Advisors, Business Partners, Subject Matter Experts, Trainers, and project teams to design and develop effective and engaging training. The Learning Design and Development Senior Analyst has a growth mindset, is adaptable and curious, and applies adult learning theories and Instructional Design methodology to create interactive training solutions using a variety of learning modalities, (mobile learning, web-based training, social learning, adaptive learning, self-directed learning, virtual and in-class facilitation, job aids and other training materials).

Responsibilities:

• Designs and develops training programs and learning materials using a variety of learning methodologies designed for classroom and web-based delivery mediums; integrating adult learning theory and creativity into all design elements for the creation of an interactive and effective learning experience.
• Determines and develops appropriate training solutions for assigned projects, based on the outcome of analyzing business needs, performance goals, and audience.
• Creates, deploys, and maintains eLearning solutions using tools such as dominKnow, Area 9, SymTrain, and Adobe Creative Suite. Solutions include WBTs, systems and business simulations, scenario and game-based learning, audio, video, and additional media, as needed.
• Participates in the program design process by conducting needs assessments; task analysis; research of knowledge tasks; working with subject matter experts to validate content; and the creation of supporting design documents including story boards and mock-ups. Development includes constructing end-user classroom materials, facilitator guides, assessments, and writing supporting documentation
• Creates measurement strategy for client solutions to include the overall assessment approach.
• Reviews and tests learning products for quality and adherence to technical standards.  
• Researches current industry best practices in learning as well as eLearning and applies in instructional solutions

Qualifications:

This position requires a bachelor’s degree, or comparable experience in eLearning, Instructional Design, or a related field and/or eLearning Technical Certifications from certified institutions and experience. Other qualifications include:

• 4 + years of Instructional Design/eLearning/multi-media experience
• Experience with the following content authoring tools desired: dominKnow, Brainshark, Area9, Symtrain. Adobe, Camtasia, SnagIt, and Adobe Creative Cloud applications such as Photoshop, Illustrator, Dreamweaver, Premier Pro, After Effects, and Audition
• Knowledge of LMS systems, and creating compliant content that functions within an LMS
• Knowledge of Web-based Training (WBT) creation, along with creation of media such as audio, video, custom animations/interactions, custom graphics, etc.
• Instructional design – knowledge of adult learning principles, assessment, needs analysis, job task analysis
• Experience providing instructional design across modalities (i.e. face-to-face, hybrid and online courses
• Visual design – knowledge and experience in how to craft the visual experience that works best with course content
• Experience design – knowledge and experience in creating user interfaces that facilitates the best learning experience
• Adult Education in a financial services and/or corporate setting a plus

Leadership Skills:

• Ability to establish and/or build trust with teams, colleagues, and leaders
• Effective written and oral communication skills
• Ability to influence peers, direct manager, and specific business partners
• Ability to network and partner with colleagues and business partners
• Demonstrate adaptability; work well in ambiguous situations
• Model personal development
• Ability to work in a matrix organization
• Work well in a team environment
• Possess effective listening skills
• Possess effective, solution-oriented problem-solving and negotiating skills
• Ability to stay customer-focused
• Ability to collaborate with peers, design, SMEs and specific business partners by clarifying deliverables and reinforcing outcomes

Note that the Learning Design & Development Senior Analyst may work in an adaptive, self-managed, cross-functional Agile development team where additional duties may arise including, but not limited to: 

• Support the intake of new learning request through consulting and needs analysis as well as implementation of final product (including building and influencing key relationships across HR, L&D and the business); measure business outcomes.  
• Supporting design and development of training solutions using a variety of learning tools and modalities in partnership with business and learning partners
• Observing and/or facilitating created curricula in both classroom and virtual environments and collaborating with key partners to ensure learner success

Job Family Group: 

Human Resources

Job Family:

Talent, Development, Learning & Engagement

Time Type:

Full time

Primary Location Full Time Salary Range:

$88,240.00 – $132,360.00

Most Relevant Skills 

Please see the requirements listed above.

Other Relevant Skills 

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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