About the Role

At Uber, providing world-class support to our partners (riders, drivers and restaurants) is critical to our success. Building the capability of our support teams to consistently deliver elevated levels of service is challenging and complex – and incredibly satisfying!

We are looking for a Learning Design Specialist who can support design for multiple learning environments, regions and/or lines of business (Eats, Rides, Safety). This role will work alongside our Community Operations team & the Global L&D team to own the design and development of scalable training materials.

What You’ll Do

• Design and develop formal and experiential learning solutions to support all agent personas for multiple modalities (chat, phone, email, etc) using multiple learning tools and/or modalities
• Create, update, and maintain learning assets housed in the LMS/LCMS
• Adhere to global design ways of working, instructional design frameworks and quality benchmarks, ensuring consistent, high-quality learning experiences.
• Partner with internal team members to review and update materials based on feedback
• Leverage the capabilities of Articulate Suite, Google Suite, Xyleme, Synthesia and other multimedia tools to improve the learner’s experience

Basic Qualifications

• At least 2 years of experience in training or development
• Strong communication, time management, teamwork, collaboration, and prioritization skills
• Previous facilitation experience
• Some business or creative writing experience
• Some learning design or graphic design experience
• Relevant training certifications
• Stakeholder management and project management

Preferred Qualifications

• Strong project management, and organization skills with the ability to work independently to achieve design target timelines under conditions of multiple deadlines and changing priorities.
• One completed performance cycle or a minimum of six months in a prior role
• Advanced writing skills (concise and structured)
• Advanced skills in Google Suite
• Intermediate skills in adult learning theories and/or strong visual communication skills
• Experience in Articulate Suite
• Experience creating experiential learning assets not limited to simulations, role plays etc.
• Experience in UX and visual/graphic design
• Skilled in Adobe Creative Cloud, SCORM and HTML5
• Subject Matter Expertise in Uber Business LOBs (internal only)
• Strong verbal communication skills
• Advanced writing skills: storytelling, video scripts, etc.
• Time management, and prioritization skills
• Basic stakeholder and Project Management skills
• Experience with Graphic Design tools: Adobe Suite, Figma, etc.
• Experience in video design tools: Vyond, Synthesia, etc.
• Experience in UX and visual/graphic design
• Skilled in Adobe Creative Cloud, SCORM and HTML5

For Chicago, IL-based roles: The base hourly rate amount for this role is USD$32.25 per hour.

You will be eligible to participate in Uber’s bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber’s mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world – let’s move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.