Wyndham Hotels & Resorts is now seeking a Intern, Instructional Design to join our team at the Parsippany – 22 Sylvan Way location in Parsippany, New Jersey.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support.  Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more.  At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

The Instructional Designer plays an integral role in the Global Learning & Development department. This position reports to the Senior Manager of Instructional Design and is responsible for supporting all department instructional design projects for both franchisee facing and team member facing programs. Their main goal is to provide instructional design (creation/development, maintenance and enhancements of existing) to content when needed in terms of training solutions, material development/creation, making sure all training deliverables are instructionally sound, and following consistency within deliverables for the multiple audiences.

What you’ll do

• Lead and/or conduct needs analysis with business stakeholders and subject matter experts (SMEs) to translate performance objectives into effective global training solutions (i.e., synchronous, asynchronous, and blended solutions).    
• Full Hospitality Management Program update – working with the Director of Facilitation and Senior Instructional Designer to identify opportunities to elevate the content from interactivity to graphic design.    
• Provide routine maintenance to content that requires updates in order to ensure current and accurate information in all programs is shared each time it is delivered.    
• Update Opening Training Content – collaborate with the Openings Training Team to elevate the content delivered during hotel openings    
• Create facilitator and participant guides, skill exercises, role plays, and job aids for a wide variety of technical and soft skills resulting in classes with high participation interactivity    
• As a part of the HMP and Openings training projects facilitator notes will need to updated based on feedback from the facilitator teams as well as participant guides where applicable.  Lastly we are looking to the role for innovative suggestions on role plays and interactivity to elevate the existing programming. 
  

You’ll be successful if you have

Experience with the following a benefit but not required:

• Zoom, graphic design, writing effective copy, instructional text, evaluation questions, audio/video scripts, web technologies, strong written and verbal communication skills, and ability to communicate ideas through visuals
• Excellent needs assessment process, planning, documentation, and organization skills; strong attention to detail and high standards of quality; strong commitment to continuous improvement.
• Demonstrated ability to work under pressure and excel in a fast-paced environment.
• Demonstrated ability to influence and impact people not in a direct reporting role and at higher organizational levels.
• Results driven, self-starter, open to change, provide problem-solving solutions.
• Enthusiasm and desire to advance self personally and professionally.
• Detail oriented
  

Required Qualifications/Experience 

• Instructional Design, Learning Design & Technology, Educational Technology, Instructional Design & Technology.
• Be enrolled in an accredited college, university or trade school undergraduate or graduate degree program.
• Be an undergraduate Rising Senior or pursuing a graduate degree.    

Company Overview: 

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.