About the Role

At Uber, providing world-class support to our partners (riders, drivers and restaurants) is critical to our success. Building the capability of our support teams to consistently deliver elevated levels of service is challenging and complex – and incredibly satisfying!

We are looking for a Learning Delivery Managerto lead the facilitation and implementation of our training programs for the Auto Crash and Claims vertical. This role will ensure that all learning solutions are delivered according to best-practice processes and methods and always in alignment with our unique operating model. With the US&C and Global Claims Team relying on L&D to equip them with the knowledge and know-how to help our customers, it’s imperative that our L&D tools, content, and deployment channels are efficient, effective, and in-sync with business operations .

This role is pivotal in ensuring we’re able to create the best learning experience to increase retention and transfer of both technical and non-technical subject matter.

What You’ll Do

• Manage and lead the Auto Crash and Claims L&D Delivery vertical, in alignment with business goals and priorities
• Lead the Auto Crash and Claims Delivery team with a focus on effectively developing L&D capabilities across Uber’s network and channels; defining, implementing, and maintaining performance standards, core processes, and SLAs.
• Build and leverage industry standard tools and methods to identify, engage, and manage stakeholders within Uber’s network and channels
• Ensure Learning & Development initiatives are exceptionally implemented across Uber’s network and channels while measuring and reporting insights and key business outcomes
• Define the strategy and engagement model to effectively partner with key stakeholders Use honed consulting skills and processes to diagnose and understand capability gaps within the business.
• Effectively manage the Auto Crash and Claims delivery team capacity, enabling training availability and aligned subject matter expertise.
• Develop and manage a team of trainers  to ensure SME and facilitator expertise
• Cross-functionally collaborate with Program and Design verticals to ensure timely and intentional training execution.Track and report post-training performance
• Create improvement plans when training objectives are not met or when results can be improved both for New Hire training and for tenured agents

Basic Qualifications

• 5+ years of professional work experience
• 3+ years of experience in a Learning & Development role
• 2+ years experience with people management

Preferred Qualifications

• Demonstrated experience in risk management, including identifying, assessing, and mitigating risks in fields such as financial services, insurance, or safety compliance.
• Successful track record of building and managing programs that enable the delivery of large-scale learning programs and initiatives across multiple functions
• Skilled in Project Management and excellence as well as in Planning and Organization
• Strong written, verbal, and visual communication skills, and proven ability to influence and drive consensus at senior levels
• Experience in using standard learning experience tools and platforms

For Chicago, IL-based roles: The base salary range for this role is USD$116,000 per year – USD$128,500 per year.

For Phoenix, AZ-based roles: The base salary range for this role is USD$103,000 per year – USD$114,500 per year.

For all US locations, you will be eligible to participate in Uber’s bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role