Who We Are

The Farmer’s Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We’re starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers’ doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future.

To date, The Farmer’s Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.

#LongLiveDogs

What We Stand For and Where You’ll Come In

As a Senior Learning Designer, you play a vital role in the impact of our Learning & Knowledge strategy at The Farmer’s Dog. Reporting to the Learning Design Manager, you own projects from start to finish, with minimal instruction, to ensure our Customer Care associates are providing a world-class customer experience. You use your vast experience and passion for learning design to coach your peers, review work to improve, work with cross-functional stakeholders, and lead groups to design highly engaging and impactful learning experiences. You find ways to make learning fun and use that to lead training projects for Customer Care. You will work alongside amazing Learning Designers, who are looking for your feedback and leadership on how to improve and design better learning experiences. You thrive in ambiguity and find a way through, push others to do the same, and produce deliverables you are proud of!

One Team: We don’t think of ourselves as “Acquisition Marketers”, “Engineers”, “Data Analysts”, or “Product Managers”. Beyond denoting skill sets and areas of expertise, we don’t think departments matter. We’d rather align ourselves to the goals we’re working to achieve and make sure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems TOGETHER – getting the right people, with the right context, in the right rooms/Zooms to solve problems holistically.

We are skeptical about everything and precious about nothing:  Ideas can and should come from anywhere, and we aren’t tied to our own. We proactively source input. We talk to our customers and leads regularly and are quick to change course if we know there’s a better or more impactful way to solve problems.

We consider the customer journey in all of our decisions:  We know that no interaction exists in a silo and therefore understand how important every single one is.  We ensure our strategy sets prospective and new customers up for success and drives long-term retention.  We answer questions and address problems early and proactively.  We understand the value of different channels, initiatives, and messages and know how to articulate impact and advocate for prioritization holistically.

We Execute For Impact: We don’t subscribe to “best practices” or “industry KPIs”. We’re uninterested in how we compare to “benchmarks”; instead we orient ourselves around being the best we can possibly be. Similarly, we don’t subscribe to rigid or classical expectations of roles – i.e. acquisition is hyper-focused on improving customer retention and experience.

We Are Focused and Work Without Assumption: We are not beholden to ideas. We have goals and believe everything beyond that is a series of hypotheses to validate. To that end, we seek to work in sequence and not in parallel. We constantly ask ourselves, “what’s the most important hypothesis I should be working on right now? How do I confirm or reject that hypothesis as fast as possible?”. We rarely have timelines/deadlines and are constantly taking in new information and adjusting our priorities accordingly. We don’t expect to be perfect the first time.

How You’ll Make An Impact

• Serve as the end-to-end owner of learning initiatives, proactively managing scope, timelines, stakeholders, and risks to deliver cohesive learning experiences across systems, platforms, and module types
• Serve as a trusted peer, coach, and support system to other Senior Learning Designers and Learning Designers, guiding their growth through thoughtful feedback that strengthens design rigor, deepens expertise, and drives continuous improvement
• Analyze data, success metrics, and feedback to track the efficacy of our learning programs and provide insights to leaders on how to improve
• Manage deep relationships with stakeholders in and out of customer care, and build trust with them to receive buy-in
• Receive little instruction and make recommendations on how to solve complex problems
• Develop highly engaging and interactive learning solutions to increase the efficacy of our learning program
• Apply world-class graphic design and learning design practices into varying mediums (synchronous classroom style, virtual instructor-led, asynchronous e-learning, videos, games, infographics, certification assessments, UI walk-throughs, etc.) for various topics across New Hire Training and Continuing Education
• Work in a small team environment to design, develop, and build blended learning experiences
• Be an expert and coach in ADDIE and use that expertise to lead and/or participate in sprints to create impactful learning experiences
• Apply and coach industry-leading topics such as Adult Learning Principles, ADDIE, ROPES, Behavioral Learning Objectives, Mayer’s Principles of Multimedia Learning, Bloom’s Taxonomy, and The Kirkpatrick Model of Training Evaluation, to create world-class experiential learning
• Support Learning Design Manager & Learning Enablement Manager with various projects that arise in various capacities, from owning strategy, to being delegated tasks for high-stakes projects
• Find ways to innovate, improve, and inspire our learning program
• Stay updated on industry trends and technological advancements in learning design
• Contribute to strategies to provide a comprehensive learning experience that meets the continual learning needs and expectations of our associates

We’re Excited About You Because

• You have 3+ years of experience as a Learning Designer
• You have 1+ years of experience leading Learning projects
• You have an expert understanding of good learning design, what makes good learning experiences, and have a keen eye for visual learning opportunities
• You have experience using and teaching Articulate 360 (specifically Rise), IORAD, any LMS, Guru, etc.
• You’re able to thrive in a fast-paced and ambiguous environment, a naturally curious and proactive self-starter, constantly on the lookout for new opportunities and solutions
• You’re an owner, have excellent problem-solving skills, and can prioritize tasks effectively, with a strong attention to detail
• You’re a detail-oriented and proactive self-starter who excels at managing multiple projects simultaneously through strong prioritization and time management
• You’re a skilled written and verbal communicator and have the ability to absorb and distill complexity into simple terms to drive decision-making
• You have experience with coaching and mentoring peers
• You’re willing to travel domestically
• You love dogs

Office Guidelines

We are an in-office culture, made of in-office people who thrive on the collaboration and magnetism of working in a shared space. We are seeking individuals who excel in this type of environment, where being present fosters deeper connections and engagement.

Our Belonging Philosophy:

At TFD, we believe Belonging is a shared commitment to creating a workplace where every person feels respected, valued, and empowered to be themselves. When people feel a true sense of belonging, they do their best work, take smart risks, and bring forward diverse perspectives — leading to stronger decisions and deeper relationships.
We anchor this belief in a simple phrase: “Everyone’s welcome at the dog park.” No matter your background, identity, or role, there’s space for you here. There’s no one way to show up at the dog park— just shared space, mutual respect, and the freedom to be yourself. Being included is just the beginning, it’s about contributing your voice, growing through challenges, and building trust through shared goals. This philosophy guides how we lead, how we hire, how we communicate, and how we grow.
                   
We continuously evaluate to ensure we are creating a consistent experience that cultivates belonging for all employees, from hiring and performance reviews to talent development. We also believe Belonging happens in everyday moments of connection; lunch with a new teammate, a shared laugh, or a quick story about your weekend. Our structure includes biannual employee surveys, manager training, TFD camps, and support from Humans to ensure we’re listening and learning from our Team.

Together, these efforts reflect what Belonging means at TFD: a culture where everyone can thrive.

A Few of Our Best Benefits

• Dog-friendly office in Greenwich Village
• Market-competitive compensation and equity packages
• Comprehensive Healthcare, Dental, and Vision
• Company supported mental health benefits
• 12 week paid parental leave
• Competitive 401k plan with company match
• Flexible PTO 
• Discounted fresh food for your pup
• Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug

Equal Employment Opportunity Statement

The Farmer’s Dog, Inc. is an equal employment opportunity employer and does not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status or any other legally protected characteristic or status. For more information, please visit Know Your Rights.

Reasonable Accommodations

TFD complies with applicable federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities.  If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact humansops@thefarmersdog.com.

We’re Here to Help

We’re happy to answer any questions you may have about the position or our hiring process – please reach out at careers@thefarmersdog.com.

#LI-JG1

We commit to building a competitive compensation package and company environment for all individuals to thrive. We believe in competitive base compensation rooted in location specific market data and performance along with equity ownership in the company that allows every team member to build their personal wealth as the company grows, just as much as we believe in fostering a culture that supports our team members personally, professionally, and holistically. For this role the anticipated hiring base compensation range is USD annual and the compensation offered will include a robust market competitive package of base and equity. In addition to your base compensation offer you will also receive equity ownership in the company. More information about the value of this equity will be shared at the time of offer. This range is representative of NYC Market Data if you are applying to this role outside of the NYC area the range may change.

NYC Pay Range

$95,000 – $110,000 USD