Manager Instructional Design

Job Summary

Design, develop, and implement training deliverables including instructor-led training materials (ILT), web-based training (WBT), eLearning deliverables, quick reference guides, job aids, and other performance support aids.  Work directly with customers/participants, senior subject matter experts, and detailed policies and methods & procedures documentation to analyze business needs and translate them into training deliverables and services focused on leadership, sales and marketing topics.

Responsibilities

• Analyze, design, develop, implement, and evaluate training deliverables and services in accordance with project guidelines in a highly independent manner.
• Resolve problems with training deliverables and services and make any necessary modifications.
• Build relationships with senior subject matter experts and customers/participants to determine business requirements for training deliverables and services.
• Design and develop deliverables in a manner that optimizes readiness for customization, translation and/or localization.
• Contribute to, and at times lead, planning and developing project plans, and adhering to those guidelines.
• Mentor more junior instructional design associates and lead project teams.
• Facilitate instructor-led training, as necessary.
• Coordinate training logistics, for example, facility setup.
• Lead development of, maintain, and utilize strategies, methods, and procedures that optimize the ability to develop and deploy training deliverables via LMS and LCMS platforms.
• Stay abreast of cutting edge technologies for producing and providing training deliverables and services, and mentor more junior associates.
• Lead the development of standards and guidelines for style and content of training deliverables and adhere to those standards.
• Demonstrate strong communication (oral and written) and interpersonal skills.

Specific Candidate Profile

Education/Experience

• Bachelor’s degree (or equivalent) in Technical Communications, Education, Instructional Technology, Instructional Design, Educational Psychology, or related discipline. Advanced degree in Instructional Technology/Design highly desirable.
• 4+ years’ experience in professional development training environment applying instructional design principles in a cross-functional, geographically distributed, team environment.
• 4+ years instructional design, development, and implementation experience using tools such as Acrobat, Dreamweaver, HTML/DHTML, and/or Java Script. Advanced skills using basic tools such as Word, PowerPoint, Excel, and Snagit.
• 4+ years of experience storyboarding and authoring Web-based training lessons and/or eLearning deliverables.  Experience converting ILT to WBT, or creating blended learning, as part of this experience is highly desirable.
• Experience facilitating instructor-led professional development training for senior customer/internal audiences highly desirable.
• Timeshare experience desirable.
• Video production experience highly desirable.
• Project management experience desirable.
• Team lead experience desirable.

Technical Skills

• Graphic design and multimedia development skills are desirable (e.g., Photoshop, Fireworks, Freehand, etc.).
• Proficiency with Adobe Creative Cloud, including Photoshop, Illustrator, Premiere, Acrobat, InDesign, and Adobe Captivate.
• Experience with additional Adobe tools preferred, including After Effects, Audition, Dreamweaver, and Muse.
• Strong experience using Articulate 360, including Storyline and Rise, to design and develop engaging learning experiences.
• Familiarity with WellSaid Labs or similar AI-based tools for professional audio creation and narration.
• Proficient in Microsoft Office 365, including collaboration and content management using SharePoint.
• Highly skilled in analyzing and defining customer and participant requirements.
• Highly skilled in analyzing, designing, developing, testing, implementing, and maintaining training deliverables and services.
• Demonstrated team-player qualities with a strong desire to meet user needs in a cross-functional and distributed development environment.
• Ability to work effectively with a diverse group of people; open to new ideas and able to change direction quickly to support project success; demonstrates conceptual and innovative thinking.
• Knowledgeable and experienced in utilizing Cornerstone OnDemand or other LMS/LCMS platforms, with a strong customer-centric mindset.
• Excellent interpersonal, verbal, and written communication skills.
• Must represent MVCI in a professional manner.
• Willingness and ability to travel domestically and/or internationally up to 25%, as required.
• Willingness and ability to work overtime to meet aggressive project schedules.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.