Manager, Learning And Development – Facilitation

Position Summary

The Manager, Learning and Development – Facilitation leads the delivery and continuous improvement of learning experiences across Marketplace Seller Support and Risk. This role partners closely with Operations, Instructional Design, Knowledge Management, Workforce Management, Product, and external/vendor partners to ensure associates are ready to perform as the business evolves. The manager defines and upholds facilitator standards, certification requirements, train-the-trainer practices, delivery quality, classroom coverage, launch readiness, and learner feedback. This role uses performance insights to improve learning effectiveness and brings strong instructional design knowledge to ensure learning solutions are practical, engaging, and aligned to business needs.

About the Team

The Marketplace Learning & Development Facilitation team enhances associate readiness and capability across Seller Support and Risk by delivering scalable, high-quality learning experiences. Collaborating with Instructional Design, Knowledge Management, Operations, Product, and external partners, the team ensures timely delivery of relevant content and support. They lead facilitation excellence in onboarding, upskilling, compliance, and ongoing development, managing facilitator readiness, delivery quality, and learner feedback. Focused on building confidence, knowledge, and skills, the team supports associates in adapting to change, managing risk, and maintaining a consistent seller experience across Marketplace.

What You’ll Do

• Build strong partnerships across Operations, Instructional Design, Knowledge Management, Workforce Management, Product, and external/vendor partners.
• Lead learning delivery across Marketplace Seller Support and Risk, including onboarding, upskilling, launches, and ongoing capability development.
• Define facilitator standards, certification requirements, train-the-trainer practices, and delivery quality expectations.
• Measure facilitator and program effectiveness using learner feedback, observations, readiness, and performance data.
• Coach and develop facilitators while building bench strength and succession readiness.
• Partner with Instructional Design to ensure learning is facilitator-ready and aligned to operational needs.
• Establish governance and quality controls that support consistency and scale.
• Continuously improve delivery, reinforcement, and performance support as business needs evolve.

What You’ll Bring

• Proven experience leading facilitation and learning programs in complex, fast-paced environments.
• Strong stakeholder management skills with the ability to influence cross-functional partners and navigate competing priorities.
• Strong instructional design and content development background with an eye for learning quality.
• Experience defining facilitator standards, certifications, train-the-trainer programs, and delivery expectations.
• Ability to use learner feedback, observations, and performance data to improve outcomes.
• Strong project, operational, and people leadership skills, including coaching and developing facilitators.
• Comfort working across learning platforms, delivery models, and vendor environments.
• Continuous improvement mindset with the ability to adapt as business needs evolve.

Minimum Qualifications

Bachelor’s degree in Business, Human Resources, Communications, Education, or related field and 2 years’ experience in adult learning, training content development, or related area OR 4 years’ experience in adult learning, training content development, or related area.

Preferred Qualifications

• Instructional Design Software
• Leading cross-functional teams
• Master’s degree in Learning and Development, Human Resources, or related field
• Project Management Certification
• Project management experience
• Six Sigma certification

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

About Walmart

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

At Walmart’s new Home Office in Bentonville, Arkansas, we’re redefining what it means to work at a global leader. Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting edge design and technology. From biking trails and outdoor courtyards to flexible, tech-enabled workspaces, every detail reflects our commitment to sustainability, connection, and culture.

With amenities like on-site childcare at our Little Squiggles Children’s Enrichment Center, the Walton Family Whole Health & Fitness Center, and a vibrant food hall featuring local and international favorites, we’re creating a space where work-life balance isn’t just a goal—it’s a reality.

Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities. Whether you’re exploring High South cuisine, enjoying live performances at our new amphitheater, or cycling the Razorback Greenway, you’ll experience the perfect blend of small-town charm and big-city amenities.

Walmart, Inc. is an Equal Opportunity Employer. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, abilities, ideas and opinions- while welcoming all people. Walmart Inc. participates in E-verify.