Senior Instructional Designer

What We Need

Corpay is currently looking to hire a Senior Instructional Designer within our Corpay Payables division. This position falls under our Corporate Payments line of business. In this role, serve as a strategic partner and trusted advisor to Department Leads, Product, Marketing, and Subject Matter Experts (SMEs), independently leading the design, development, and continuous improvement of high-quality operational documentation and learning resources. Deliverables include standard operating procedures (SOPs), process documentation, participant and user guides, FAQs, job aids, microlearning videos, and other performance support resources that support business objectives, knowledge transfer, and operational excellence. You will report directly to the Instructional Design Manager and regularly collaborate with cross-functional partners across Operations, Product, and Client Support.

How We Work

As a Senior Instructional Designer, you will be expected to work in a virtual environment. Corpay will set you up for success by providing:

• Full home office setup
• Company-issued equipment
• Hands-on onboarding and role-specific training

Role Responsibilities 

The responsibilities of the role will include: 

• Leading the design, development, maintenance, and continuous improvement of operational documentation, learning resources, and performance support solutions, including SOPs, process documentation, participant guides, user guides, job aids, FAQs, videos, and other instructional assets.  
• Analyzing complex business processes by partnering with stakeholders and SMEs to gather, validate, and translate information into accurate, user-centered documentation and learning resources.
• Applying instructional design principles, adult learning theory, process mapping, decision trees, and conditional logic to create intuitive, scalable documentation that supports knowledge transfer, operational consistency, and business objectives.
• Evaluating existing documentation and business processes to identify gaps, inconsistencies, opportunities for standardization, and improvements.
• Leading documentation discovery efforts by identifying decision points, exceptions, dependencies, and workflow logic to ensure documentation accurately reflects end-to-end processes. 
• Leveraging emerging technologies, including AI-assisted tools, to improve content development efficiency while maintaining accuracy, quality, and a user-centered approach.
• Managing multiple documentation initiatives simultaneously, balancing competing priorities while delivering high-quality solutions within established timelines. 
• Driving documentation projects from discovery through implementation, proactively resolving ambiguities, making recommendations, and collaborating with cross-functional stakeholders to achieve successful business outcomes.
• Mentoring and coaching instructional designers, trainers, and content contributors by promoting documentation standards, instructional design best practices, and user-centered design principles to ensure consistency across team deliverables.

Qualifications & Skills

• Bachelor’s degree in Instructional Design, Education, Technical Communication, Organizational Development, English, Communication, Business, or a related field; or an equivalent combination of education and experience preferred.
• 5+ years of experience in instructional design, technical or procedural writing, operational documentation, or learning and development supporting complex business or technical environments preferred.
• Exceptional technical and/or procedural writing, editing, and proofreading skills with the ability to translate complex business processes into clear, concise, user-centered documentation
• Advanced knowledge of instructional design principles, adult learning theory, technical writing, process mapping, decision trees, and conditional logic.
• Proven ability to independently manage multiple projects, exercise sound judgment, prioritize competing demands, and deliver high-quality work with minimal direction. 
• Exceptional written and verbal communication skills, with demonstrated attention to detail and the ability to create accurate, polished, and user-centered documentation.
• Demonstrated critical thinking skills, including the ability to identify decision points, exceptions, workflow dependencies, and opportunities to improve documentation and business processes.
• Proficiency with Microsoft Office Suite, project management software (e.g., Monday.com), and enterprise learning or knowledge management platforms. 
• Demonstrated ability to build collaborative relationships, mentor peers, and influence documentation standards and best practices across cross-functional teams.

Preferred Qualifications 

• Background in financial services, payments, fintech, SaaS, or other highly regulated industries.
• Familiarity with enterprise learning, knowledge management, and content management platforms such as Salesforce, Zingtree, Seismic Learning (Lessonly), or comparable technologies.
• Expertise in developing process maps, workflow diagrams, decision trees, and documentation incorporating conditional logic.
• Experience supporting organizational change, system implementations, or business process transformation initiatives.
• Experience partnering with Product, Operations, Technology, and other cross-functional business teams to support enterprise initiatives.

About Corpay 

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance 

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department. 

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes. 

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.

Job Details

Job Family

Customer Service

Pay Type

Salary

Employment Indicator

Employee