Who We Are

At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care—about our residents, our partners, our communities, and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy, and creativity.

Our Benefits:

• Discretionary bonuses
• Medical and Dental Insurance 1st of the month following employment
• Health, Flexible Spending and Dependent Care Accounts
• Company paid life insurance
• 401K plan with employer matching
• Robust PTO to include, sick, floating holidays, vacation, and personal days
• 2 Volunteer Days per year
• Company paid short-term and long- term disability, parental leave.
• And more!

About the role
The position requires high energy and desire to make a difference in our employee experience.  This position is responsible for ensuring all employees, within designated portfolio, have the skills and knowledge they need to do their jobs efficiently and effectively. Trainers facilitate learning experiences in-person, virtually, and through e-learning.

What you’ll be doing

• Provides new hire training and ongoing refresher training to associates within designated region or organizational unit.
• Provides support to managers and supervisors as new employees are onboarded.
• Facilitates and leads training sessions for a variety of audiences, employee titles, and using a wide variety of delivery tools like e-learning, virtual classroom platforms, and more.
• Delivers high-energy, active, participant-centered training aligned with business results and employee application.
• Comfortable in front of groups from 3-300 and well versed in adult learning principles

• Serve as subject matter expert and knowledge resource on a wide variety of topics within multi-family, government housing, and student housing industries, including resident care, leasing, Yardi and other management systems, policies and procedures.
• Serve as on-screen talent as required providing instruction, explanation, and description via audio and video.
• Contribute to and review learning materials including participant guides, job aids, infographics, process maps, policy documents, etc.
• Design Virtual instructor led programs including all resource materials, guides, slides, etc.
• Searches for gaps in current training materials or content to identify improvements and formulate new training opportunities.
• Deploy a wide variety of training methods.

• Assess and measures effectiveness of training to teams.
• Researches and develops policies, work processes and procedures as necessary as it relates to operations training.
• Reviews and contributes to policies and procedures and serves as support to both business leaders and the field teams.
• Serves as internal consultant in troubleshooting to help resolve process issues
• Collaborate with business leadership and others to plan, develop, facilitate and monitor effectiveness of training
• Remains informed of trends in apartment industry and workplace learning on products and/or processes
• Monitor, manage, support, and promote learning completion and compliance with required training modules. Serve as learner support for training tools such as virtual classroom, LMS, and related systems.

Typical Physical Demands: Regularly uses hands to manipulate phones, computer keyboard and similar tools.  Ability to view computer screens, mobile devices, and other electronic equipment, for extended periods of time.  Sit and stand to perform administrative work.  Regularly lift and move office supplies up to 20 lbs.

Work is performed in an office environment. Employee must travel throughout the company footprint as required.

Who we’re looking for

• Bachelor’s Degree
• 4-6 years of operations training and facilitation experience required.
• Property Management, military housing, or multi-family experience strongly preferred.
• Ability to travel 50% of the time.

• Well-developed interpersonal, written and verbal reasoning and communication skills.
• Strong facilitation and training skills with a wide variety of audience sizes or types; classroom management and adult learning
• Ability to understand policy documentation and proficient in Word, Excel, Power Point and PM software.
• Technically capable; able to manage multiple software tools simultaneously.
• Energetic, engaging facilitator and presenter who is comfortable in front of a group, a camera, or a microphone (or all three)
• Well-developed coaching and collaboration skills
• Strong customer focus
• Critical thinking skills
• Strong decision making skills.
• Solid attention to detail skills.
• Passion for continuous learning.

• Possession of a valid state issues driver’s license and safe driving record are required

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds, and maintains infrastructure assets.