Location: Hybrid

Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week in accordance with Company policy.

About our Company: Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating 25 years of ground-breaking technological innovation across more than 36,000 trials and 11 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million users trust Medidata’s seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. Discover more at www.medidata.com.

About the Team: The Lead Training Specialist owns the customer learning instructor-led training experience, including the development of course content and practical skills exercises or labs, and the release-sync maintenance of Medidata’s solution category of Instructor-Led Training units.

The ideal candidate has a strong clinical trial operations background, solid experience as an instructor-led trainer and content developer, and a strategic-thinking approach to working across teams to transform Medidata’s instructor-led training experience.

Responsibilities:

• Independently and successfully fulfill the assigned scope of work to develop course content and practical skills exercises or labs for your assigned product area
• Plan end-end rollout of new or updated materials to include internal/external pilots and post-release feedback assessments
• Successfully learn, and demonstrate continuous proficiency in, your assigned product area
• Deliver engaging and effective training material; register a 4.2 out of 5 average learner satisfaction rating
• Coordinate and execute virtual and onsite customer training sessions and workshops.
• Note: The Medidata learner audience is global and the current demand for US/EMEA instructor-led training is 90% virtual at this time.
• Proactively assess the effectiveness of training units and manage continuous improvements to maintain release sync and targeted earner satisfaction
• Maintain related industry and clinical best practices and instructor-led training tools and technologies
• Share your knowledge through knowledge share,support,and mentoring or training peer training specialists

Qualifications:

• Minimum 4 years of experience as a customer Training Specialist within a Clinical Trial Operations organization
• Excellent written/verbal communications skills and training presentation skills
• Ability to work proactively, independently, and as part of a team
• 1-2 years of customer training curriculum development
• 1-2 years of customer training project management development
• Commitment to continuous learning and professional development
• Solid knowledge of Articulate RISE, Google Suite, Zoom, JIRA, and Camtasia is required
• Bachelor’s degree required; or equivalent years of experience

As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location. The salary range for positions that will be physically based in the NYC Metro Area is $96,000 to $128,000. The salary range for positions that will be physically based in the California Bay Area is $101,250 to $135,000. The salary range for positions that will be physically based in Texas or Ohio is $84,375 to $112,500. The salary range for positions that will be physically based in the Boston Area is $94,500 to $126,000.The salary range for positions that will be physically based in all other locations within the United States is $85,500 to $114,000.Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata’s non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; 401(k) matching; flexible paid time off; and 10 paid holidays per year.

Equal Employment Opportunity:

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Applications will be accepted on an ongoing basis until the position is filled.

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Inclusion statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state laws and local ordinances. We are committed to fair employment practices and will evaluate all candidates based on their qualifications, regardless of past arrest or conviction history.