About Us

We’ve built the system of record for the $200+ billion insurance brokerage and agency market – an industry that forms the backbone of our modern economy. We serve a solid roster of customers including industry leaders like USAA and many others. WR Berkley, a Fortune 500 insurance holding company, led our Series B and provides invaluable strategic partnership as we reshape the insurance technology landscape.

About the Role

We’re looking for a Customer Education Manager to own and expand our customer-facing and internal enablement resources. This self-directed, proactive individual contributor role will combine technical writing, instructional design, and content strategy to create and maintain technical documentation, short-form videos, and learning paths.

What You’ll Do

• Create and maintain clear, concise, and user-friendly product docs, FAQs, and internal guides.
• Repurpose documentation into multiple formats (e.g., step-by-step guides, how-to articles, release notes).
• Produce simple, engaging tutorial videos (screen recordings, voiceovers, quick demos) to complement written content.
• Collaborate closely with product, support, and marketing teams to ensure consistent messaging and up-to-date content.

What We’re Looking For

• 3+ years of experience writing product documentation and managing a knowledge base
• 3+ years of experience creating end-user training or other applicable adult-learning materials
• Ability to create simple, engaging video tutorials to complement written content
• Strong organizational and information architecture skills with an eye for clarity and consistency
• Experience collaborating with cross-functional teams including product, support, and marketing
• Ability to manage changing requirements, shifting workflows, and competing priorities
• Self-directed and comfortable working independently in a remote environment

Nice to Have

• Experience managing an LMS (e.g., Skilljar, Docebo, Articulate)
• Experience with Salesforce or other CRM/AMS software
• Background in insurance or other highly regulated industries
• Experience managing or engaging in customer communities and forums

What We Offer

• Remote-first environment and ability to work anywhere in the US within 3 hours of EST
• A whole person approach to taking care of you with medical, vision, dental, disability, and life benefits
• 401(k) retirement plan with employer matching and safe harbor vesting
• Meaningful work-life balance with an UPTO policy and 13 paid company holidays
• Annual wellness stipend to support your health goals
• Paid maternity and parental leave policies

The base salary range for this position is $85,000 – $115,000 annually. The actual base pay offered may vary depending on factors including the candidate’s relevant experience, education, certifications, skills, and geographic location.

amplo is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, protected veteran status, or any other characteristic protected under applicable federal, state, or local law.

amplo participates in E-Verify to confirm the employment eligibility of all new hires. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov.