The Training and Development Officer will be responsible for the training of new hires and support for on-going training, development, and project based initiatives in the Residential Operations Department. The Officer will be responsible for the coordination, delivery, tracking and reporting on relevant Projects as deemed a priority by the business. The Officer will work to develop new material and update existing material as required.

Responsibilities:

• Training & Development
• Assist with the coordination, conducting, reporting, and assessment of new hire training in the residential operations department.
• Assist with the creation, and implementation of key service standards.
• Create 30-60-90 day plans for new employees that tailor to each departments key learning objectives.
• Assist with the development, implementation, and monitoring of training programs that make the best use of available resources.
• Keep existing training materials up to date, resolve specific problems and re-tailor the training as required.
• Provide feedback to trainees in a kind, respective and clear manner.
• Create training material via online learning modules, and other educational materials such as multimedia visual aids and presentations (Articulate360 and Absorb experience an asset.)
• Maintain a key understanding of training trends, developments, and best practices.

Projects

• Work with business leaders to help organize and strategize the training components for new projects, ensuring all potentially impacted parties are accounted for in the plan.
• Compile Project Plans as required (Asana experience an asset.)
• Obtain, and maintain Stakeholder Buy-in.
• Work closely with cross functional teams (Change Management, and People Managers) towards the successful completion of projects.
• Deliver regular stakeholder updates.
• Deliver projects on timely basis and meet all deadlines.

Analytics

• Deliver regular updates on project implementation post-launch to stakeholders as needed.
• Advise on methods of improvement, serve as a point of reference for Subject Matter Experts (SME’s).
• Be proactive in solving issues before they become problems.
• Leverage system knowledge in providing advice for methods of fine-tuning.

Miscellaneous

• Ability to self-lead
• Build solid cross-functional relationships within the company.
• Comply with all internal standards and guidelines as well as all federally and provincially regulated policies and laws as related to AMLATF, KYC and Privacy laws.
• Some travel may be required.
• Support for DTC channel required.

Education / Experience / Skills:

• Post-secondary degree or diploma in business or adult education
• 2+ years in residential mortgage administration or origination
• Previous training experience an asset
• Previous B lending experience an asset
• Highly proficient in Microsoft Office Suite and other office applications (Google Suite an asset.)
• Bi-lingual (English and French) is an asset (both verbal and written)
• Strengths:
• Excellent customer service skills
• Excellent problem-solving skills
• Excellent oral and written communication skills
• Proficiency in Data Cleaning, Visualization, and Reporting
• Strong organizational and time management skills
• Strong interpersonal relationship building and listening skills
• Demonstrate professionalism, judgment and integrity in daily operations
• Have proactive approach with the ability to take initiative and work independently
• Have high attention to detail

Who are we?

We are Canada’s Mortgage Company. Founded in 1974, CMLS Financial is one of Canada’s largest, independently owned mortgage services companies. 40 years, 10 000 customers and 10 billion in assets.

Learn more at www.cmls.ca or check out our Careers page on LinkedIn.

You will love working here

Employees tell us that they love that we strike the balance in creating an incredibly professional, yet dynamic and enjoyable corporate culture. We work in a fluid and fast-paced environment that is supportive of energetic and motivated individuals who pride themselves on being flexible and results-driven. Business is booming and that means that our employees get valuable exposure, lots of learning opportunities, and can truly have an impact on our business. We are committed to providing our people with a challenging and rewarding career because our employees are what set us apart and we know it.