Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Seattle, WA, USA; Austin, TX, USA; Washington D.C., DC, USA.

Minimum qualifications:

• Bachelor’s degree in education or equivalent practical experience.
• 4 years of experience as an instructor, in curriculum development, or as a professional educator.
• Experience with instructional design principles and processes.

Preferred qualifications:

• Experience designing and developing a range of learning assets: course content, job aids, facilitator guides, etc.
• Experience supporting the development, execution, and impact measurement of programs for a range of learners.
• Experience launching and coordinating rollout of multiple training programs to a variety of stakeholders and users.
• Experience managing content development life-cycles and prioritization of full time employee and agreement resources.
• Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.

About the job

Our PeopleDev team works hard to ensure every Googler has access to the resources they need to become their best personal and professional selves. We leverage tools, technology, and innovative formats to scale learning and support Googlers at all stages of their careers — from Noogler Orientation, to manager training, to leadership development, and more. We have four key beliefs about learning — that it is personal, social, a process, and happens in real life — and we infuse these beliefs throughout the wide array of learning and development opportunities at Google. As a PeopleDev team member, you’ll always be thinking about new ways to help others grow, and you share a passion for empowering Googlers to unlock their full potential. 

The Trust and Safety Solutions Learning and Enablement team’s mission is to enable high-quality enforcement with a reliable, accessible knowledge ecosystem built on collaboration, expertise, and a focus on the learner. We partner with teams in Trust and Safety to scope, build, evaluate, and maintain knowledge used to enable content moderators, analysts, and product and engineering teams to understand how to deliver trusted and safe experiences to all of Google’s users.

In this role, you will own the Learning and Enablement strategy and development for Trust and Safety review operations for a defined Google Product Area. You will manage multiple initiatives simultaneously and rigorously prioritize the engaging needs of stakeholders and the business. You will work under compressed deadlines in a fast-paced dynamic environment that demands flexibility, high quality, and creativity. You will partner with stakeholders to design and deliver training solutions.The US base salary range for this full-time position is $137,000-$201,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google. 

Responsibilities

• Collaborate with the Trust and Safety Enforcement, Policy, and Service Delivery Operations teams to enable our knowledge ecosystem for multiple Google product areas.
• Develop and drive learning strategies that meet stakeholder needs and scale across the team.
• Craft and present compelling impact narratives supporting learning and knowledge in an operational environment.
• Drive the design, development of, and implementation of new hire training programs that will shorten ramp time, and improve quality.
• Drive the design and execution of continuous learning strategies to improve operational performance.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google’s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.