Description

Position: Learning & Development Specialist

Location: Los Angeles, CA

Our Blend

The Coffee Bean & Tea Leaf is one of the world’s largest independent and privately-owned specialty coffee and tea retailers. In 1963 we opened our very first store, and today we have over 1100 cafés in 21 countries.

The Coffee Bean & Tea Leaf is on an inspiring journey to become the world’s coffee and tea brand. We are united by our passion for connecting people through the daily rituals of coffee and tea—viewing every cup as an opportunity to impact someone’s day.

Our Brew Crew is a diverse team of hard-working optimists with a passion for learning about our craft, the people we serve, and the world around us. We offer the tools, the environment, and the support for you to make your unique contribution and grow as a person.

Passion is contagious, and we’ve got a serious case of it.  If you are just as passionate as we are, come join our Brew Crew!

Brew Crew Opportunity

Our Global Brew Crew seeks a Learning & Development (L&D) Specialist to capture footage, edit videos, and collaborate with the L&D team to create training materials that enhance consistency and drive a Total Quality Experience for our customers.  This provides an excellent opportunity for a budding videographer or café trainer to gain hands-on experience building foundational learning platforms at America’s Support Center (ASC).  This individual will report to the Head of Learning & Development.

Key Responsibilities

In this role, you will:

• Capture high-quality footage in various settings, including cafés, Roasting and Distribution (RAD), and training events. 
• Coordinate with various departments to schedule video shoots and ensure the smooth execution of projects. 
• Edit and produce engaging internal communication modules. 
• Maintain and organize digital assets. 
• Partner with Operations, Human Resources, and Marketing to create job aids and other resources. 
• Drive Barista Certification completion and Learning Management System usage to near 100%. 
• Coordinate translation and localization of the Barista Academy into additional languages (beginning with Spanish) with local users to ensure training content is culturally relevant, accurate, and aligned with brand standards across markets.

Your Ingredients

As an L&D Specialist, your creative personality will come to life in every production you create.  To be successful in this role, we believe this individual must: 

• Live The Coffee Bean & Tea Leaf FROTH Values.
• Previous experience in fast-paced retail operations.  Café experience is a plus.  
• Proficiency in video editing software (e.g., Adobe Premiere, Final Cut Pro, Canva).
• Strong understanding of videography techniques and industry trends.
• Excellent communication, interpersonal, and computer processing skills.
• Ability to work independently and collaboratively in a team-oriented environment.
• Creative mindset and a keen eye for detail.
• Prior experience with creating training videos or documenting events is a plus.
• The nature of this position involves standing for long periods in various environments, including but not limited to cafés, Americas Support Center, and the Roasting and Distribution Facility.

Performance & Rewards

At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.  This includes: 

• Benefits: Medical, Dental, Vision, 401K, Pet, Accident, Life, Long-Term & Short-Term Disability, Critical Illness, Hospital Indemnity, EAP programs including Legal, ID Theft, and more
• Discounts on our Coffee and Tea
• Gym Discounts
• Mobile phone plan benefits
• Pay Range: $70,000-$80,000 annually with eligibility for 10% bonus
• Observed Holidays
• Vacation Pay
• Sick Pay

This is a hybrid position: Monday-Wednesday in our Downtown Los Angeles office and Thursday and Friday remote. As needed, work will also take place at our facility in Camarillo and cafés throughout Southern California. 

Our ‘froth’ Values

We believe in the fundamental truths that guide us through our daily lives: 

• Friendliness – We go above and beyond in everything we do. Friendliness and customer-centricity are embedded in our culture.
• Respect – We are inclusive and honor each other’s values, opinions, and diversity.
• Ownership – We take ownership and accountability for our individual, team, and business results daily.
• Teamwork – We collaborate, innovate, and leverage our diverse strengths to grow the business.
• Honesty – We live up to the highest levels of integrity by being truthful and transparent with each other, the business, and ourselves.

At The Coffee Bean & Tea Leaf, we are a global company committed to representing the neighborhoods we serve. We welcome all to apply to our Brew Crew and we value the impact of diversity on our culture and in our work. 

International Coffee & Tea, LLC dba The Coffee Bean & Tea Leaf® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, or any other status protected by state or federal law. The Coffee Bean &Tea Leaf® expressly prohibits any form of employee harassment or discrimination on the basis of any such protected status.

The Coffee Bean & Tea Leaf® provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, sex, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. This policy was intended to comply, and The Coffee Bean & Tea Leaf® so complies, with applicable state and local laws governing non-discrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.   

We use eVerify to confirm U.S. Employment eligibility.