Description

Position Summary

The Instructional Designer leads the design and development of enterprise-wide learning strategies and programs that drive organizational performance. This role partners with senior leadership, subject matter experts, and cross-functional teams to create innovative, scalable learning solutions aligned with business objectives. The position also mentors Training Specialists and ensures adherence to best practices in instructional design and adult learning theory.

Key Responsibilities

• Strategic Leadership
  • Define and implement instructional design standards and frameworks across the organization.
  • Partner with executives and department heads to align learning initiatives with strategic goals.
• Program Development
  • Design and oversee complex learning programs, including leadership development, compliance, and technical training.
  • Lead the creation of blended learning solutions using advanced technologies (e-learning, AR/VR, simulations).
• Quality Assurance & Evaluation
  • Establish performance metrics and apply evaluation models (e.g., Kirkpatrick, ROI analysis) to measure impact.
  • Ensure all learning content meets accessibility and compliance standards.
• Team Development
  • Mentor and coach training specialists.
  • Facilitate knowledge-sharing and continuous improvement within the learning team.
• Stakeholder Engagement
  • Serve as a trusted advisor to leaders on learning strategy and talent development.
  • Communicate program outcomes and recommendations to CHRO.

Skills & Competencies

• Expertise in instructional design methodologies and adult learning principles.
• Strong leadership and project management skills.
• Advanced proficiency in learning technologies and LMS platforms.
• Exceptional communication and stakeholder management abilities.
• Data-driven mindset with experience in learning analytics.

Qualifications

• Bachelor’s degree in Instructional Design, Education, or related field; or equivalent work experience
• Proven track record of designing enterprise-level learning programs.
• Professional certifications (e.g., CPLP, ATD) highly desirable.
• Experience in financial services or regulated industries is a plus.

FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.