Work Location:

Markham, Ontario, Canada

Hours:

37.5

Line of Business:

Sales & Customer Distribution Support

Pay Details:

69,700 – 98,400 CAD

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Operations Performance & Workforce Management (OPWFM) team is part of the Operational Excellence and Capabilities pillar in Business Banking Operations. 

The Performance & Workforce Management team is responsible for colleague hiring, onboarding, training, and capability development, reporting, workforce management and performance testing supporting BB Operations.  

We are committed to meeting the high expectations and complex needs of our customers, our partners across the Bank, while support our colleagues in the quest to be Better Business Bankers.  

Responsibilities for the position include, but are not limited to:

• Assess and demonstrate polished and professional delivery skills to enrich learner experience and engagement in alignment with overall Learning and Development strategy  
• Participate in and contribute to project scoping and planning, setting the standards for the learner experience that will enable learning objectives to be satisfied
• Collaborate with business and functional partners to attain a good understanding of project, program and curriculum needs
• Provide expertise on program and online content design and development, including recommendations for optimal effectiveness and innovation
• Design high quality, multi-approach blended learning and performance solutions on a variety of learning projects that support business strategic priorities, enable people strategies and impact key business measures.
• Develop media, graphics and interactive assets for innovative learning and performance solutions that strengthen employee capabilities and knowledge
• Ensure learner accessibility and principles of diversity and inclusion in designing a variety of learning solutions, leveraging established standards and templates where possible
• Develop reporting/scorecards/dashboards in collaboration with partners and stakeholders for own business management area to help inform or support decisions regarding training and development
• Act as a Subject Matter Expert with both practical and technical expertise in all areas of instructional design and development for all learning approaches.
• Ensure projects and learning solutions meet quality standards and achieve success criteria while managing scope, risks and stakeholder engagement, and problem resolution

Job Requirements:

• Undergraduate degree preferred
• Post graduate education in Adult Learning & Development preferred
• 4+ years related experience 
• Certification in Instructional Technology/Human Performance Technology preferred
• Requires experienced, conceptual and practical knowledge within their own specialty and knowledge of broader related areas
• Support moderately complex projects for particular business, either alone or in partnership with others.
• Solid knowledge of learning and performance enablement solutions, program design, design inputs for program evaluation, learning consultation, needs analysis, learning design
• Ability to exercise sound judgement in making decisions
• Ability to communicate effectively in both oral and written form
• Ability to work collaboratively and build relationships
• Skill in using computer applications including MS Office and Power Platforms
• Fluent understanding of Power Platforms including backend data structure, middleware, user interface design and learner accessibility
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Ability to work successfully as a member of a team and independently
• Ability to handle confidential information with discretion

Who We Are:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We’re committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet