Job Summary

The Associate Instructional Portfolio Manager (Associate IPM) and Instructional Portfolio Manager (IPM) are members of the instructional support team that partners with Gies College of Business faculty to plan, deliver, and evaluate high-quality online courses.

Associate IPM also: Assigned to a largely consistent portfolio of high-enrollment courses, the Associate IPM supports the planning, delivery, and evaluation of online courses. Working under the guidance of a Senior IPM, the Associate IPM assists in coordinating course operations, supporting faculty and graders, and ensuring that each course in the assigned portfolio runs smoothly from pre-launch through closeout. Contributes to the delivery of high-quality online learning experiences.

IPM also: Assigned to a largely consistent portfolio of high-enrollment courses, the IPM serves as the primary liaison between faculty and the grading team, ensuring that each course runs efficiently from pre-launch through closeout. Manages preparation and support infrastructure, coordinates with key partners (learning designers, synchronous course facilitators, the data team, and the instructional team), and facilitates continuous improvement through post-course evaluation. Mentors grading staff and promotes operational consistency, quality, and instructional excellence across the portfolio.

Duties & Responsibilities – Associate IPM

Course Planning, Delivery, and Evaluation

• Executes established planning and delivery procedures for an assigned portfolio of courses with close guidance. Ensures completion of all operational tasks from course transition through close-out.
• Serves as primary contact for routine instructor and grading team needs; escalates complex issues appropriately.
• Prepares and supports course transition, soft launch, and end-of-term sessions.
• Manages Box folders, Canvas access, announcements, and MOOC set up.
• Documents issues, resolutions, and suggestions for improvement; contributes observations to team discussions.

Student Support and Issue Resolution

• Responds to routine student support inquiries and iSupport tickets. Escalates complex matters appropriately and builds familiarity with escalation procedures.
• Monitors iSupport tickets and provides first-pass responses; ensures clear documentation.
• Supports DRES accommodations and grading extensions under guidance.
• Keeps stakeholders informed of issue progress.

Instructional Team Leadership and Supervision

• Supervises and mentors the graders and associate staff within assigned portfolio. Provides feedback and ensures adherence to guidelines with direction from Senior IPMs.
• Mentors new or part-time graders as assigned.
• Assists with scheduling and assignment tracking.
• Coordinates day-to-day task completion.

Grading Oversight & Quality Assurance

• Supports grading workflows, verifies rubric application, and flags issues for review.
• Applies established rubrics accurately and verifies publication of grading materials.
• Conducts spot checks and communicates findings.

Other Duties

• Contributes ideas for improving processes and workflows. Participates in projects as assigned.
• Participates in professional development and skill-building opportunities.
• Performs assigned tasks to support program operations.

Duties & Responsibilities – IPM

Course Planning, Delivery, and Evaluation

• Manages planning and delivery for assigned portfolio, coordinating key milestones, tracking deliverables, and anticipating risks.
• Serve as the main point of contact for instructors and grading teams on operational and administrative course delivery matters; ensures timely, high-quality responses and solutions.
• Host transition meetings and soft launch meetings; documents and follows up on key actions.
• Manages all course operations independently and identifies opportunities to improve efficiency or clarity.
• Facilitates continuous improvement cycles by analyzing course data (dashboards, tickets, surveys) and recommending targeted changes.

Student Support and Issue Resolution

• Handles escalated student and instructor issues within assigned portfolio. Ensures timely and accurate documentation and resolution in iSupport.
• Triages and resolves issues efficiently communicates outcomes to instructors and relevant teams.
• Manages accommodations and exceptions for portfolio, ensuring compliance and communication with instructors
• Summarizes issue trends and contributes to after-action reports.

Instructional Team Leadership and Supervision

• Supervises and mentors the graders and associate staff within assigned portfolio. Provides coaching on rubric alignment, ticket handling, and instructional expectations.
• Provides performance feedback, ensures rubric consistency, and supports professional development for team members.
• Plans course delivery timelines and allocates work within the portfolio.
• Applies project management practices to manage IPM workflows.

Grading Oversight & Quality Assurance

• Oversees grading operations for portfolio; ensures accuracy and timely completion.
• Conducts rubric checks and addressed grader questions; ensures consistent application.
• Summarizes grading outcomes and identifies patterns or outliers.

Continuous Improvement

• Leads small-scale improvement initiatives; documents and shares process updates.

Other Duties

• Pursues professional growth relevant to IPM responsibilities; mentors peers informally.
• Performs additional duties to meet portfolio needs.

Minimum Qualifications – Associate IPM

•  Bachelor’s degree.
• A total of one (1) year (12months) in education, training and/or work experience in online instructional coordination, including online course/program coordination, learning management system (LMS) support, and/or instructional support activities.

Minimum Qualifications – IPM

•  Bachelor’s degree.
• A total of two (2) years (24 months) in education, training and/or work experience in online instructional coordination, including online course/program coordination, learning management system (LMS) support, and/or instructional support activities.

Preferred Qualifications – Associate IPM and IPM

•  Master’s degree in business, educational technology, instructional design, education, or a closely related field.

Additional Preferred Qualifications – IPM

•  Experience in higher education, especially in online program delivery.
• Experience as an online student or instructor.

Knowledge, Skills and Abilities – Associate IPM and IPM

•  Proficiency with educational technologies including Canvas, Box, Zoom, and Microsoft Office.
• Ability to apply standards and follow documented procedures.
• Ability to communicate effectively with others; ability to build collaborative relationship
  Initiative, adaptability, and responsiveness in a fast-paced, team-oriented environment.

Additional Knowledge, Skills and Abilities – IPM

•  Knowledge of compiling data and generating course or program reports.
• Strong organizational and time management skills.
• Capacity to contribute effectively to large, complex academic projects.

Appointment Information

This is a 100% full-time Civil Service 5002 – Program Coordinator position, appointed on a 12-month basis. The expected start date is as soon as possible after search close date. Salary is competitive and commensurate with experience while also considering internal equity. The budgeted salary range for the Associate Instructional Portfolio Manager is $57,000 to $59,000 and for the Instructional Portfolio Manager is $61,000 to $63,000. 

This position is eligible for sponsorship except for sponsorship of a new H1B petition that would incur the $100,000 fee.

Remote work options may be available for this position; however, must be available to be onsite at the University of Illinois Urbana-Champaign campus based on operational needs. 

For more information about Gies business, visit https://inside.giesbusiness.illinois.edu/work-at-gies

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (Central Time) on July 16, 2026. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact lsrice@illinois.edu. For questions regarding the application process, please contact 217-333-2137.

Please submit a cover letter and resume with your application. 

At the University of Illinois Urbana-Champaign — the state’s flagship public university and one of the world’s leading research institutions — every staff member helps shape what’s next. Founded in 1867, Illinois is home to a vibrant community of 59,000 students from all 50 states and 129 countries, supported by 15 colleges and instructional units, more than 20 research institutes, and one of the most comprehensive student service ecosystems in the nation. Whether you’re empowering first-generation students, fueling breakthrough innovation, or strengthening communities across Illinois and beyond, your work here has a far-reaching and deeply meaningful impact. The university offers a highly competitive benefits package designed to support your well-being, growth, and financial security. Join a top 10 public university that has launched over 330 startups and continues to redefine excellence — where the Illinois Value Proposition ensures that your contributions are recognized, your potential is nurtured, and your career can thrive.

Champaign-Urbana

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.

This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodation portal, or by contacting the Office for Access & Equity at 217-333-0885, option #1, or accessibility@illinois.edu.