Job Description
What You’ll Do…
The Content Operations Specialist is responsible for the governance, structural integrity, and day-to-day management of the organization’s platform asset hubs and SharePoint site. This role serves as a critical bridge between content creators, admin operations, and technology partners to ensure that the Asset Hub and SharePoint environments remain organized, scalable, and user-friendly.
Responsibilities
What You’ll Do…
Asset Hub Management & Governance:
- Oversee the governance and structural organization of the Asset Hub to ensure efficiency and scalability.
- Process and upload new content requests from various stakeholders across the organization.
- Support content transition efforts by collaborating with content teams and our supplier partner to identify and update older assets to align with new platform guidelines.
- Clean up and structural organization of content center on dealer learner platforms.
- Collaborate with Admin Operations to ensure alignment of processes and outside business requests.
SharePoint Site Administration
- Share team site ownership, responsible for site permission, folder/file access requests, creating an inviting and engaging home page and maintenance.
- Review and consolidation of team SharePoint sites.
Project Support
- Support manager and content team with project tracker, participating in meetings and updating information as appropriate.
- Assist content team with project management needs.
Process Improvement & Stakeholder Engagement:
- Facilitate effective communication and collaboration with DTAP pillars to establish and optimize streamlined processes and workflows.
- Fulfill ad-hoc requests, providing responsive support to leadership as required.
Data Analysis & Reporting:
- Analyze platform metrics to identify trends and inform data-driven improvements that enhance the overall learner experience.
- Strengthen Copilot AI search results for our dealer learners.
Qualifications
You’ll have…
Education:
- High School Diploma required; Bachelor’s Degree in Business, Learning, Program Management or related field preferred.
Experience & Skills:
- 2+ years of experience in program management, process development, or learning enablement platforms.
- Proficiency with Microsoft suite and project management tools.
- Working knowledge of LMS or modern enablement platforms (Mindtickle, Brainshark, Allego, Docebo).
- Excellent project management and organizational abilities; able to manage multiple projects in a fast-paced environment.
- Exceptional written and verbal communication skills.
- Data-driven mindset; ability to use analytics to inform content improvements.
- Automotive or manufacturing industry experience is a plus.
You may not check every box, or your experience may look a little different from what we’ve outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
For more information on salary and benefits, click here: https://fordcareers.co/GSRSP1
This position is a salary grade 7-8.
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
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