Description

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

About the role

Are you passionate about unlocking human potential and contributing to organizational excellence? We’re looking for an enthusiastic Learning and Development Trainer to play a pivotal role in shaping our team’s growth journey under the strategic guidance of our L&D Lead. In this role, you’ll help deliver an immersive onboarding experience that transforms new hires into confident, high-performing team members. You’ll support the execution of monthly innovation workshops, continuously refining our processes to keep them sharp and scalable. Partnering with the L&D Lead, you’ll help implement and maintain our new LMS, building a dynamic knowledge-sharing ecosystem that equips every team member to thrive. This is an exciting opportunity to grow your impact in a fast-paced, evolving environment—where your creativity and collaboration can truly shape how Reserv learns, grows, and excels together. 

Who you are

• Strategic Thinker – You understand how learning and development efforts connect to broader team and business goals, and you focus on delivering training solutions that directly support day-to-day performance and team success.
• Experienced Professional – You have a proven track record of delivering impactful training programs, ideally within the insurance industry or a similarly complex field.
• Innovative – You stay ahead of learning trends, incorporating modern tools and methodologies to create engaging, future-forward experiences.
• Effective Communicator – You build strong relationships across teams, clearly convey ideas, and foster open collaboration.
• Passionate Leader – You’re committed to growth, inspiring others through your dedication to professional development and continuous improvement.
• Adaptable – You thrive in a fast-changing environment and help others navigate change with confidence and clarity.

What we need

We need you to do all the things typical to the role:

• Facilitate and support the delivery of a comprehensive onboarding program for new team members, ensuring alignment with established training plans and company values.
• Collaborate with the L&D Lead and operational teams to continuously refine and improve onboarding materials based on QA feedback, performance data, and employee input.
• Provide hands-on coaching and day-to-day mentorship during the onboarding phase, helping new hires build confidence and competence in their roles.
• Assist in planning and conducting monthly process refresher and improvement trainings to reinforce best practices and address evolving team needs.
• Support the development and rollout of ongoing education sessions that upskill employees and reinforce key workflows.
• Help identify training needs through surveys, performance observations, and team feedback.
• Assist with maintaining and updating content within the knowledge base and/or LMS, ensuring accuracy, accessibility, and alignment with current practices.
• Follow and promote best practices for knowledge sharing and documentation standards across teams.
• Assist in drafting and updating internal resources such as email templates, process documents, and FAQs to ensure clarity and consistency.
• Support communication alignment by helping ensure external messaging remains consistent with company tone and guidelines.
• Help manage and uphold internal style guides for training materials and knowledge resources.
• Gather feedback and assist in evaluating training program effectiveness, sharing insights with the L&D Lead and key stakeholders.
• Contribute to data collection and reporting on training attendance, engagement, and learning outcomes.
• Stay current on training tools and technologies, sharing ideas to improve delivery and learner engagement.
• Support LMS management tasks, including user tracking, content updates, and troubleshooting.

Requirements

• Bachelor’s degree OR 2+ years of experience in human resources, Organizational Development, Education, or related field
• 2 years of experience in learning and development roles
• Demonstrated experience supporting the design and delivery of effective training programs.
• Strong communication, facilitation, and presentation skills with the ability to engage diverse learners.
• Highly collaborative, with the ability to partner effectively across departments and support cross-functional projects.
• Adaptable and resourceful in dynamic environments; able to pivot quickly when priorities shift.
• Eager to grow—demonstrates a proactive approach to professional development and keeps current with industry trends.
• Tech-savvy and curious, with a track record of learning and applying new tools or systems to improve the training experience.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!