Description
We are seeking a strategic and creative Learning & Development Specialist to join our Sales Enablement team within the life insurance division of John Hancock. This role combines instructional design expertise with e-learning development skills to create impactful, scalable learning solutions that drive sales performance and business outcomes. You will collaborate with subject matter experts, sales leaders, and cross-functional partners to design, develop, and deliver engaging digital learning experiences for our global sales organization.
Position Responsibilities
Learning Strategy & Design
- Conduct needs assessments and performance gap analyses to inform learning solutions.
- Design learning programs that align with sales enablement goals, including onboarding, product training, and skills development.
- Apply adult learning principles and instructional design models (e.g., ADDIE, SAM) to create effective learning experiences.
Digital Content Development
- Develop interactive e-learning modules, videos, simulations, and microlearning assets using tools such as Articulate Storyline, Rise, Camtasia, and Seismic Learning.
- Create visually engaging storyboards and scripts that support learning objectives and brand standards.
- Ensure accessibility and responsiveness across devices and platforms.
Sales Enablement Integration
- Partner with sales leaders and SMEs to translate business needs into learning outcomes.
- Embed learning into sales workflows and tools to support just-in-time learning and performance support.
- Align content with sales methodologies, product launches, and go-to-market strategies.
Technology & Platform Management
- Manage course deployment and tracking within the Learning Management System (LMS).
- Test and troubleshoot SCORM packages for functionality and reporting accuracy.
- Leverage data and analytics to measure learning effectiveness and optimize content.
- Deliver regular KPI updates to stakeholders, ensuring transparency and continuous improvement in course adoption and effectiveness.
Project & Stakeholder Management
- Lead end-to-end project management for learning initiatives, including timelines, resources, and stakeholder communication.
- Facilitate reviews and feedback loops with SMEs and business partners.
- Maintain documentation and version control for all learning assets.
Required Qualifications
- Bachelor’s degree (Instructional Design, Educational Technology, or related field preferred).
- 5+ years of experience in instructional design and e-learning development, preferably in a sales or corporate environment.
- Proficiency in e-learning authoring tools and multimedia production.
- Strong understanding of adult learning theory, performance-based design, and sales enablement principles.
- Excellent communication, collaboration, and project management skills.
Preferred Qualifications
- Experience with sales enablement platforms (e.g., Highspot, Showpad, Seismic).
- Familiarity with CRM tools (e.g., Salesforce) and how learning integrates with sales workflows.
- Knowledge of data-driven learning evaluation models (e.g., Kirkpatrick, Phillips ROI).
When you join our team:
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Referenced Salary Location
USA, Massachusetts, Boston, 200 Berkeley Street
Working Arrangement
Hybrid
Salary range is expected to be between
$71,550.00 USD – $119,250.00 USD
If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify
Company: John Hancock Life Insurance Company (U.S.A.)
